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L
Lowe's
Back-End Dept. Supervisor
Career Insights for Department Manager
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Scorecard
Based on New York data
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What they do
A Department Manager manages a department in a large retail store. Reviews and monitors merchandise sales, inventory and prices, and directs advertising and promotions. Supervises sales, warehouse, cleaning, maintenance and security staff and prepares work schedules. Responsible for resolving customer complaints.
$49,729 / year median in New York
-5% projected decline
Job Description
What You Will Do All Lowe's associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As an Back End Department Supervisor, this means: Removing barriers, addressing inefficiencies, and enabling staff to delighting our customers. Collaborating with front-end and back-end operations associates to ensure items are adequately stocked. Monitoring use of store power equipment and coaching employees on safe behaviors and lifting techniques. The Back End Department Supervisor is primarily responsible for leading and enabling a team of associates to deliver the best possible customer experience in the store. This includes coaching and training associates, delegating, following-up on daily tasks, managing performance, and ensuring adequate department coverage. The Back End Department Supervisor impacts Lowe's mission daily by planning, scheduling, monitoring, and successfully implementing all non-selling operations in the back end of the store, facilitating the store's ability to provide a superior customer shopping experience and maximize sales and profitability. To be successful, the Back End Department Supervisor must collaborate and communicate with other Department Supervisors and Assistant Store Managers to determine the most effective methods for meeting service, operations, and safety objectives. The individual in this role must continuously drive efficiencies and be able to teach others the skills needed to maintain effective store operations. It is important that this associate communicate upward to keep management informed of concerns, issues, recognitions, and morale. The Back End Department Supervisor helps keep our store safe by conducting safety walks, reporting hazards, training and monitoring staff, and understanding all safety and lifting requirements. In addition to the responsibilities summarized above, individuals in this role may occasionally open or close the store or serve as manager-on-duty (MOD).