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The UPS Store

Center Manager

Career Insights for Retail Store Manager

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What they do

A Retail Store Manager manages a retail store, either an independent business or a store that is part of a large retail chain. Reviews and monitors merchandise sales, inventory and prices, and directs advertising and promotions. Supervises sales, warehouse, cleaning, maintenance and security staff and prepares work schedules. Responsible for resolving customer complaints.

$48,878 / year median in Ohio

+5% projected growth

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Job Description

Center Manager The UPS Store - 3.7 Akron, OH Job Details Full-time 2 hours ago Qualifications Staff supervision Managing retail teams Retail management Team motivation (leadership skill) Management experience within retail industry Full Job Description The Center Manager is responsible for the day-to-day operations of this retail location. He or she will open and close the center, manage productivity and ensure the center's team delivers world-class customer service to all customers, monitor cost control and expenses, and provide weekly and monthly reports to the franchise owner. The Center Manager is ultimately accountable for profit/loss, continuous improvement, service delivery levels, personnel management, and business development. The ideal candidate has a post high school education (college coursework or a degree), two years of retail store operations experience, strong supervisory/managerial/leadership skills, excellent computer/internet/software knowledge, the physical ability to perform this job (lifting, bending, etc.), and knows how to "listen and lead." He or she must have a dynamic personality and must be able to motivate a team to optimize performance.
RESPONSIBILITIES
Performs personnel management, which includes recruiting, training, scheduling, and coaching associates Schedules work assignments and facilitates weekly or monthly staff meetings Monitors, evaluates and maximizes customer service delivery and customer satisfaction Develops and implements the store marketing program Manages Center financials and prepares/provides reporting Manages inventory Reviews daily employee timesheets and submits for payroll processing Oversees Center maintenance, including cleanliness, safety, and organization Performs other duties as assigned
QUALIFICATIONS
Advanced education degree, coursework, or tech school desired Previous store management experience required, including personnel and financial management experience P&L experience preferred Strong computer skills, including Microsoft Office and Adobe Suites Outstanding phone skills Bona fide management/leadership skills Willing to accept full accountability for Center operations