Find Jobs

Find Jobs Near You – Available Work in Your Location

Skip to job details

Apply for this opportunity

To apply for this job, you'll continue to an external website or email application.

Apply Offsite

Rust Belt Recruiting

Service Department Supervisor

Pay: $75,000–$85,000/yr

Posted: 3 weeks ago

Location: Chippewa Lake, OH (Onsite)

Last Updated: 6 days ago

Hours: Full-Time

Expires: 10/1/2026

Career Insights for Retail Store Supervisor

See where this job fits in the broader career landscape. Knowing your career path helps you see what's possible from here.

Scorecard

Based on Ohio data

Review key factors to help you decide if this role fits your goals. How is this calculated?

Were these scores useful?

What they do

A Retail Store Supervisor supervises daily operations at a retail store. Hires and trains retail sales staff and creates staff work schedules. Assists customers and deals with customer complaints. Manages store inventory and supplies. May set store sales goals and strategies and manage store promotions.

$40,590 / year median in Ohio

+10% projected growth

Explore Career

Job Description

Service Department Supervisor Rust Belt Recruiting•4.4 Chippewa Lake, OH Job Details $75,000•$85,000 a year 1 day ago Qualifications Customer communication

Full Job Description Title:

Service Department Supervisor Shift:

1st Shift (8:00 AM•5:00 PM, Monday•Friday)

Salary:

$75,000•$85,000 / year plus bonus potential, depending on experience

Service Department Supervisor Role:

Our client is seeking a Service Department Supervisor to act as the primary operational command center and elevate customer support into an industry-leading service model. This role exists to direct technical support traffic, manage high-stakes customer relationships during equipment downtime, and drive daily operational efficiency for one of Ohio's premier capital equipment manufacturers.

Service Department Supervisor Responsibilities:

Serve as the primary operational hub and traffic coordinator for the service department Conduct initial triage and technical screening for incoming customer support inquiries Maintain rapid, transparent communication with customers during high-stress machinery downtime Coordinate daily workflow between internal technical teams, manufacturing specialists, and field engineers Drive a cultural shift from reactive problem-solving to a proactive customer service strategy Monitor service ticket flow and traffic queues to ensure demanding client timelines are met Identify operational bottlenecks within the customer service lifecycle Recommend and execute process improvements to streamline department workflows

Service Department Supervisor Reporting Relationships:

This position reports directly to department leadership and currently has no direct reports, though it offers a direct career trajectory into managing the full service team.

About You:

Bring direct experience working within a capital equipment or industrial manufacturing environment Offer technical background or prior experience in field service maintenance and troubleshooting Possess exceptional communication and de-escalation skills under high-pressure conditions Maintain a proactive, solution-oriented mindset with the foresight to resolve operational roadblocks Display strong leadership capabilities and a desire to advance into a managerial role Show proficiency in managing high-volume customer requests and ticketing workflows

Next Steps:

If you are a proactive problem solver with strong technical coordination skills, we would like to hear from you. Please submit your resume to initiate a confidential conversation with our recruiting team.

Additional Information:

Our client is an Equal Opportunity Employer. This position is located on-site in Medina, OH in a combined office and light industrial setting, requiring standard physical capabilities including sitting, standing, and routine computer usage. #INDRBR