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DT
Dollar Tree
ICC Department Manager
Career Insights for Department Manager
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Based on Ohio data
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What they do
A Department Manager manages a department in a large retail store. Reviews and monitors merchandise sales, inventory and prices, and directs advertising and promotions. Supervises sales, warehouse, cleaning, maintenance and security staff and prepares work schedules. Responsible for resolving customer complaints.
$43,362 / year median in Ohio
-4% projected decline
Job Description
ICC Department Manager Your leadership, analytical mindset, and attention to detail make you a great fit for our Inventory Control Center Department Manager position. Join our dynamic team today and find a rewarding career with a company that values you and all you bring to the table.
About Your Role:
As an ICC Department Manager at one of Dollar Tree's Distribution Centers, you'll oversee the quality control function across all areas and shifts within a high-volume, 24/7 operation. You'll be responsible for ensuring inventory accuracy, maintaining the integrity of logistics processes, and driving compliance with company policies and procedures. Your day-to-day job duties include, but are not limited to, the following:Quality Control & Inventory Accuracy:
- Ensure inventory accuracy through cycle count programs aligned with finance and operational requirements
- Perform audits to support accurate and timely store order fulfillment
- Monitor and enforce quality standards across all DC operations
- Develop and implement controls and procedures to improve inventory accuracy and process quality
Systems & WMS Support:
- Serve as the subject matter expert for the Warehouse Management System (WMS)
- Act as the primary point of contact for WMS-related troubleshooting, issue resolution, and user support
- Partner with Support Center logistics teams to address system needs and enhancements
- Assist in training associates on WMS functionality and system-related processes
Leadership & Team Development:
- Supervise, assign, and manage daily responsibilities of Quality Control associates
- Participate in hiring, onboarding, training, and development of team members
- Lead performance management, coaching, and disciplinary actions in partnership with DC leadership and HR
- Foster a culture of accountability, accuracy, and continuous improvement
Cross-Functional Partnership & Communication:
- Collaborate with DC leadership to ensure quality and inventory goals are met
- Share key insights, reporting, and recommendations with management teams
- Anticipate communication needs and provide clear, timely updates to associates and leadership
- Drive continuous improvement initiatives related to quality and operational efficiency
Your Required Skills and Experience:
- High school diploma or equivalent required
- Minimum of three (3) years of experience in material handling, logistics, or distribution center operations with a focus on inventory control
- Strong leadership experience with a track record of developing and motivating teams
- Working knowledge of Warehouse Management Systems (WMS), such as Manhattan
- Strong analytical skills with the ability to interpret data and implement solutions
- Excellent communication, organizational, and administrative skills
- Ability to make independent decisions, solve problems, and maintain accountability
- Proficiency in Microsoft Office, including advanced Excel skills (VLOOKUPs, pivot tables, queries, reporting)
Preferred Requirements:
- Bachelor's degree in a related field
- Experience in high-volume, multi-shift distribution center environments
- Advanced experience in inventory control processes and systems optimization Our success is a team effort — when we reach our goals, you'll be eligible for a yearly bonus!