Job description Work with the Property Manager to achieve company and personal store growth and achievement goals. Network and Market in the local community surrounding your store in order to drive traffic to your property. Sell storage units in person and over the phone. Give exceptional customer service!! Collect on delinquent accounts by calling, emailing, and researching customer accounts. Ensure properties are up to brand standards. Assist a high volume of customers needing storage units. Achieve sales objectives and build revenues by: Ensuring the maximum conversion of telephone, walk-in and internet inquiries into rentals. Assisting in the formulation and implementation of marketing strategies based on competitor information. Maintain appropriate financial controls and achieve weekly/monthly financial goals by: Accurately managing cash and balancing receipts, pursuing collections, posting payments, and processing daily bank deposits accurately and timely. Consistently operating within budgets. Consistently demonstrate, deliver, and teach exceptional customer service techniques through: Answering phones in a friendly, pleasant, and professional manner. Greet customers promptly, enthusiastically, and professionally. Ensure the timely and customer-centric based reply to all internet inquiries. Knowing and presenting the features and benefits of the property at all opportunities. Resolving customer issues in a timely and effective manner. Maintain a safe environment for employees and customers at all times.

Requirements:

Strong communication, negotiation and presentation skills. Ability to interact with vendors and other employees and to relay technical concerns with adequate detail quickly and accurately. High degree of initiative and independent judgment. Strong analytical and problem solving abilities. Computer skills; spreadsheet and project management software capabilities. Able to organize work, engage in a variety of tasks simultaneously, and consistently meet deadlines. Valid driver's license with reliable transportation is required. Maintain timely and accurate administrative processes in all job duties by: Maintaining accurate records for each customer including- contracts, insurance, change of address forms, addendum's, and any correspondence to or from customers. Effectively utilize computer systems in the Microsoft Windows environment and site specific software systems. Maintaining accurate merchandise inventory. Keeping auction files updated and accurate; knows the state's auction lien laws. Compiling all required and assigned reports and projects correctly and timely. Consulting the Policy & Procedures manual on a regular basis for answers, clarification and consistency. Monitoring security systems and resolving security problems; perform lock checks on a daily basis.

Job Type:

Full-time Pay:

$16.00 per hour

Benefits:

Dental insurance Health insurance Paid time off Retirement plan Vision insurance

Shift:

8 hour shift

Work Location:

In person