An Assistant Retail Store Manager provides support to the Manager of a retail store, either an independent business or a store that is part of a large retail chain. May have primary responsibility for hiring and training retail sales staff. Reviews and monitors merchandise sales, inventory and prices, and directs advertising and promotions. Supervises sales, warehouse, cleaning, maintenance and security staff and prepares work schedules. Responsible for resolving customer complaints.
Assistant Manager Urban Air Adventure Park - 2.9 University Heights, OH Job Details Full-time $45,000 a year 19 hours ago Benefits Opportunities for advancement Qualifications Kitchen health and safety standards Employee onboarding Staff performance monitoring CPR Certification Customer communication Microsoft Excel Maintaining an organized workspace Microsoft Outlook Food service health code compliance Café experience Managing retail teams Inventory management ServSafe Coaching Staff scheduling In-person customer service Workplace dispute resolution Team scheduling Mid-level Recreation center experience Talent development 3 years Team development Hiring First Aid Certification Team training Retail store experience Food and beverage industry expertise Venue customer assistance Facility safety audits Full Job Description Urban Air Adventure Park -
University Heights, OH Assistant Manager Salary:
$45,000 per year Lead the Team. Deliver Incredible Guest Experiences. Grow Your Career. Urban Air Adventure Park is seeking a motivated, hands-on Assistant Manager to help lead daily operations in one of the country's premier family entertainment destinations. This leadership position is ideal for experienced supervisors or managers from the restaurant, hospitality, retail, hotel, entertainment, or family entertainment industries who enjoy leading teams in a fast-paced, guest-focused environment. As an Assistant Manager, you'll partner with the General Manager to oversee park operations, develop team members, ensure exceptional guest experiences, maintain safety standards, and drive operational excellence across attractions, food & beverage, birthday parties, and special events. What You'll Do Support the daily operation of the entire park, including attractions, café, parties, and guest services Lead, coach, motivate, and develop a high-performing team Create a positive, energetic, and accountable workplace culture Assist with recruiting, hiring, onboarding, training, coaching, and employee development Prepare weekly schedules and ensure proper staffing levels Monitor labor, productivity, inventory, and operating expenses Ensure every guest receives outstanding customer service Handle guest concerns quickly and professionally Maintain a clean, organized, and safe facility Conduct daily facility inspections and ensure attractions operate safely Support employee recognition and performance management programs Enforce company policies, operational standards, and safety procedures Help achieve operational, financial, and guest satisfaction goals Serve as the Manager on Duty during assigned shifts What We're Looking For 3+ years of leadership or management experience Experience in restaurants, hospitality, hotels, family entertainment centers, amusement parks, retail, or customer-focused operations ServSafe or Food Handler Certification preferred (or willingness to obtain within 30 days) Proven ability to lead, coach, and develop employees Strong customer service and conflict resolution skills Excellent communication and organizational abilities Experience managing multiple priorities in a fast-paced environment Proficient with Microsoft Office (Excel, Word, Outlook) CPR/First Aid Certification is a plus Positive attitude with a strong work ethic and leadership mindset Ability to pass a background check Schedule This is a full-time management position.
Availability must include:
Evenings Weekends Holidays Peak business periods We work when our guests play! Physical Requirements Stand and walk for extended periods Lift up to 30 pounds Work in a fast-paced, high-energy environment Maintain regular and reliable attendance Why Join Urban Air? $45,000 annual salary Leadership development and advancement opportunities Fun, energetic, team-oriented workplace Make a real impact on guests and team members every day Join one of the nation's fastest-growing entertainment brands Apply Today! If you're an experienced leader who enjoys building great teams, creating memorable guest experiences, and thriving in an energetic environment, we'd love to hear from you. About Urban Air Adventure Park Urban Air Adventure Park is the world's largest indoor adventure park operator and a leader in family entertainment. We create unforgettable experiences through attractions, birthday parties, events, and exceptional hospitality while helping families have fun and aim higher. Urban Air Adventure Park is proud to be an Equal Opportunity Employer.
