Responsibilities and Duties:

Customer EngagementMust hold Customer Service Representatives accountable to the measurable results associated with excellent customer serviceResponsible for managing the location consistently towards acceptable customer service scores, feedback, and resultsVisual Communications Ensures that the retail environment is aimed at getting the customer excited about the products offered and inspiring a recipe of needEnsuring the location, in its entirety, presents a well-maintained and visually appealing environment to all patrons Keeps assigned location well stocked and ensures that the customer service representatives possess competent product knowledgeFood and Beverage Handling Maintains an active state required Management Food Safety Handling CertificationEnsures that all employees at assigned location have proper training and acknowledgement of safe food and beverage handling proceduresOperations/Hiring/TrainingUnderstand and administer the company policies and procedures and ensure compliance with them, consistently within assigned location.

Effectively evaluate employee performance and promote successful employee developmentEnsures location works within labor scheduling budgetEnsure proper staffing at assigned location and reports to the Area Manager if additional hires are neededAssist with employee retention and satisfactionInventory ControlEnsure that all store employees are trained and compliant with all basic inventory management/movement/receiving processes. Consistently execute quality inventory practices with receiving, stocking, transfers, and managing inventory discrepanciesAccurately input all delivery invoices into the back-office system upon receiptTechnical Can effectively and competently operate all software and systems used for daily operations (S2K, EPOS, time clock, etc.)Miscellaneous Responsible for carrying out all other duties as assignedEducation and Work ExperienceHigh school diploma or GED required; associate or bachelors degree in business, management, or related field preferredMinimum of 35 years of retail management experience, preferably in a convenience store or fuel environmentProven ability to lead and develop high-performing teams in a fast-paced retail settingDemonstrated experience in inventory control, merchandising, and cash handlingFood Safety Manager Certification (state-required) or ability to obtain upon hireProficiency with point-of-sale (POS) and back-office systems (e.g., S2K, EPOS, time clock, etc.)Skill SetStrong leadership and team development skills with the ability to motivate and hold others accountableExcellent communication and interpersonal abilities to foster a positive work environmentProven problem-solving and decision-making skills with sound judgmentStrong organizational and multitasking abilities, with attention to accuracy and deadlinesFinancial acumen and ability to interpret and act on sales, labor, and inventory reportsSolid understanding of customer service standards and ability to model exemplary service behaviorProficiency in Microsoft Office Suite (Word, Excel, Outlook) and retail management systemsAbility to adapt quickly to changing business needs and operational prioritiesPhysical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Regularly required to stand and walk for extended periods throughout the shiftFrequently required to bend, reach, twist, and lift or move products and supplies up to 50 poundsMust be able to safely operate store equipment such as registers, scanners, and cleaning toolsExposure to varying indoor and outdoor temperatures while performing duties such as receiving deliveries or inspecting fuel islandsWork environment is moderately noisy, consistent with a retail and customer service settingMust have flexible availability including early mornings, evenings, weekends, and holidays based on business 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