Farwest Tire & Auto Inc.

Title:

Assistant Service Manager Hourly Rate:

$23.00 to $28.00 per hour depending on experience

GENERAL SUMMARY

The Retail Assistant Manager is responsible for directing the store's activities toward the accomplishment of goals, objectives, plans and targeted levels of profitability. He/she is responsible for monitoring the day-to-day operations within the Retail and Mechanical departments of Farwest Tire & Auto Inc. He/she will operate within the confines of the core values of Farwest Tire & Auto Inc. while simultaneously contributing to the success of their functional team. This position is Monday through Friday, and Saturday until noon.

ESSENTIAL DUTIES & RESPONSIBILITIES

Sales, Profit, and Productivity Assists the Manager in the effective daily operation of the service center. Makes certain service desk is properly staffed, per company guidelines, and that all sales associates covering the service desk are trained in the areas of customer service to include complaint resolution, sales, safety, environmental compliance, and employee relations Makes certain proper application of pricing and labor costs within established guidelines Works in concert with the service desk team to ensure all sales opportunities are properly communicated to the customer prior to starting work on the vehicle. All appropriate documentation must be noted on the work-order and invoice Makes certain that service center is open for business in accordance with established operating hours and is adequately staffed Customer Service Assists the Manager in ensuring the satisfactory application of customer service standards and customer satisfaction programs. Assists employees with tire rotations, oil changes and other tasks associated with the tire industry Quotes and sells tires and other specialty products. Monitors and resolves customer complaints and provides appropriate feedback to the Store Manager Ensures compliance with Farwest Tire & Auto Inc.'s code of ethics, quality assurance, and other company customer satisfaction programs to ensure the equitable resolution of customer complaints Makes certain that all service related recommendations are clearly explained based on system failure, improved performance, or preventative maintenance according to industry standards Facility and Equipment Maintenance Assists the Manager in ensuring satisfactory maintenance, appearance and condition of assigned facilities to comply with security, safety, and environmental codes and ordinances. Assists in the daily preparation of service center, service desk, and equipment prior to start of business each day and the recovery and securing of service center and unclaimed customer vehicles at close of each business day Assists in daily closing activites and reports Ensures appropriate steps are taken to maintain a clean service department throughout the business day Inspects customer waiting area and parking lot for cleanliness each day prior to opening for business Schedules needed equipment or facilities repairs through approved channels and/or communicates needs to Manager

ORGANIZATIONAL RELATIONSHIPS

This position reports directly to the Manager. In their absence, the Assistant Manager manages and directs all employees in the service center.

REQUIRED QUALIFICATIONS

Knowledge, Skills, and Abilities Strong people management and leadership skills, motivational, supportive, assertive and decisive Excellent verbal and written communication Sound business sense, with the ability to analyze, prioritize, identify and action solutions Strong organization and time management skills A comprehensive understanding of automotive servicing and the industry Five years related experience in automotive service management Valid drivers license with good driving record is

REQUIRED.

Job Type:

Full-time Pay:

$23.00 - $28.00 per hour Expected hours: 40.0 - 45.0 per week Application Question(s): Do you have a valid driver's license?

Work Location:

In person