Position Summary:

Assist the store manager with daily tasks. Act as the supervisor for the location in the absence of the store manager. Maximize financial performance of the store. Assist the store manager to achieve growth and sales targets by successfully managing and motivating sales team. Create an emotional connection between Fred Meyer Jewelers and our customers through engagement and communication, during every shopping occasion in store and online. Achieve personal sales targets. Demonstrate the companys core values of respect, honesty, integrity, diversity, inclusion and safety of self and others.

RESPONSIBILITIES

Essential Job Functions:

Model Customer 1st behavior; deliver and encourage other associates to deliver excellent customer service
Maintain profitability of location through sales and proper shrink and expense control
Achieve personal sales targets by turning every customers lifes meaningful moments into a celebration by offering a fine jewelry experience that is approachable, special and lasting
Support store manager in training and development of sales professionals; follow-up on initial onboarding training of new team members
Achieve personal targets that drive sales (e.g., credit applications, protection plan and Diamond Design Parties)
Foster life-long emotional connections with customers by clienteling
Support the coordination of the operations functions
Display merchandise and promotional materials in accordance with corporate merchandising plans
Advise customers on quality, cuts, and/or value of jewelry and gems and assist in selecting mountings and/or settings for gems
Provide product knowledge, features and benefits to customers when presenting merchandise
Estimate repairs and inspect/clean customer jewelry
Perform watch battery replacements and band adjustments
Suggest designs for custom jewelry
Follow receiving and processing procedures
Maintain overstock/understock conditions to retain ordering system integrity
Maintain daily/weekly sales and take appropriate action
Respond to customer comments/complaints
Complete customer incident and associate incident/accident report forms
Participate in inventory process
Complete case counts
Assist with and process time and attendance
Develop staff scheduling and enter weekly work schedule for associates
Assist with special maintenance arrangements for location
Maintain flexibility to work any shift, including holidays and overtime
Travel to other store locations to provide back-up coverage on an occasional basis
Must be able to perform the essential functions of this position with or without reasonable accommodation

QUALIFICATIONS

Desired Previous Job Experience:

Knowledge of Fred Meyer Jewelers policies, procedures
Management experience
Proficiency with Microsoft Outlook, First Place, Act , Intranet
Experience directing/participating on project teams

Minimum Position Qualifications/Education:

High school diploma or general education degree (GED) plus a minimum of 6 months Fred Meyer experience and 1 year jewelry sales experience; or combination of relevant education and experience
Minimum 18 years of age
Ability to pass drug test
Maintain confidentiality
Accuracy/attention to detail
Ability to organize/prioritize tasks/projects
Diamond Council of America (DCA) courses completed within a year from being hired to this position

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