Our retail shop is where customers fall in love with Sarah Cornwell Jewelry in person — and the Retail Manager is the person who makes that happen, consistently and beautifully. This is a wide-ranging leadership role that touches every corner of the in-store experience: hiring and developing a great team, owning monthly sales goals, collaborating on visual merchandising and displays, managing permanent jewelry services, and serving as the operational heartbeat of the shop. You will work closely with the COO/CFO to align on strategy and performance, and with the broader SC team — production, inventory, marketing, and events — to make sure the retail floor reflects everything happening across the brand. This role includes working regular retail shifts in a manager capacity — you are the leader on the floor, setting the tone, supporting the team, and ensuring every customer interaction reflects the best of Sarah Cornwell. It is right for someone who brings structure, warmth, and high standards in equal measure, and who understands that the best retail managers are still great retailers. Compensation Salaried Notes Rate $42,000/yr Exempt salaried position Hours 30-35 hrs/week Consistent schedule (holiday may require more hours) 2 weeks paid vacation plus company holidays paid SC Discount Employee is entitled to 50% off all jewelry items Employee is entitled to 25% off all non jewelry items Review Schedule 90 day review 6 month review Team Leadership Work regular retail shifts in a manager capacity — present on the floor, leading by example (includes 2-3 weekend shifts per month), and ensuring the customer experience meets SC standards at all times Hire, train, schedule, and support retail Sales Team Members Set clear expectations, provide ongoing coaching, and recognize great performance Run regular retail staff meetings to align the team on promotions, launches, and priorities Serve as the primary liaison between retail staff and the broader SC team Support retail staff with any HR-related processes and paperwork Dismiss team members when necessary, in coordination with leadership Customer Experience Actively work the shop floor alongside your team, modeling excellent customer service Ensure every customer interaction reflects the warmth, quality, and story of Sarah Cornwell Handle escalated customer complaints or issues in the store with professionalism and care Ensure retail staff are actively using and promoting the Growave rewards program with every customer Ensure staff are capturing customer information at point of sale to support marketing and retention efforts Seek ongoing opportunities to improve the in-store experience Permanent Jewelry Own the scheduling, staffing, and in-store experience around permanent jewelry appointments Ensure materials and equipment are stocked and maintained for permanent jewelry services Coordinate with the Studio Manager on permanent jewelry inventory and any operational needs Events & In-Store Programming Coordinate with the Marketing & Events Manager to prepare for in-store events and activations Ensure retail staff are fully briefed and prepared before any event — roles, expectations, and product knowledge Support the execution of in-store events and serve as the retail team lead on event days Communication & Reporting Attend relevant weekly team meetings and represent the voice of the retail floor Report regularly to the COO/CFO on customer feedback, selling patterns, product requests, and team observations Proactively surface what's working and what's not — from product to process to people Training & Onboarding Own and maintain a consistent onboarding process for all new retail staff Ensure every team member has the product knowledge, systems training, and brand understanding to deliver an exceptional customer experience Build a culture of continuous learning — regularly updating the team on new collections, promotions, and brand priorities Sales Goals & Performance Work closely with the COO/CFO to set, coordinate, and maintain monthly sales goals for the retail team Track performance against goals in real time; communicate wins and gaps to leadership regularly Identify incentives and recognition to motivate the team toward monthly targets Review sales data with the COO/CFO and adjust strategies as needed to meet store objectives Visual Merchandising & Store Displays Collaborate with the store merchandiser to plan, execute, and refresh product displays throughout the shop Ensure displays reflect current collections, promotions, and seasonal priorities Maintain a visually compelling, on-brand shop floor at all times Communicate upcoming launches and product changes to the merchandiser in advance so displays are ready Store Operations & Security Serve as the primary keyholder and point of contact for the store alarm system Manage alarm codes, ensure all staff follow opening and closing security protocols, and coordinate with the alarm company as needed Maintain a clean, organized, and well-merchandised shop at all times Communicate retail product needs to the Inventory Manager Maintain proper inventory levels on the floor and ensure products are appropriately stocked Coordinate with the Inventory Manager on new product arrivals and updates Schedule all shifts for retail associates via an online scheduling system. Assure retail staff are working an appropriate number of shifts/hours designated by the leadership team. Assure all retail associates hours are accurately accounted for in payroll system on a bi-weekly basis Who You Are A natural leader who brings out the best in the people around you Passionate about customer experience and the details that make it exceptional Organized and proactive — you don't wait to be told when something needs attention A warm, approachable communicator who can also have hard conversations when needed 2+ years of retail management experience preferred Experience in specialty retail, jewelry, or a creative brand environment a strong plus A true love of retail, fashion and styling

Pay:

From $42,000.00 per year

Benefits:

Employee discount

Work Location:

In person