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TechSpace Solutions Inc.

Blue Yonder WMS Consultant

Career Insights for Retail Operations Supervisor

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Based on Texas data

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What they do

A Retail Operations Supervisor manages daily operations and activities for a retail company, often across multiple stores. Supervises staff, oversee projects and daily work activities. May have responsibility for managing supplies and materials, budgets or customer relations; may serve as liaison to senior management.

$56,860 / year median in Texas

+9% projected growth

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Job Description

Job Title :
Blue Yonder WMS Consultant Location :
Plano, TX 75024 (Hybrid)
Duration :
12+
Months Key Responsibilities:
Lead end-to-end Blue Yonder
WMS L2/L3
application support across warehouse sites. Serve as a subject matter expert for Blue Yonder WMS (2023.x), with deep understanding of end-to-end solution design and support. Act as the primary onshore contact for customer communication, escalations, and service governance. Manage incidents, problems, changes, releases, root cause analysis, and major incident recovery. Coordinate with warehouse operations, IT teams, offshore support, product teams, and third-party vendors. Monitor SLA and KPI performance, identify recurring issues, and drive automation and ticket-reduction initiatives. Guide offshore teams, strengthen knowledge management, and ensure operational readiness.
Required Skills:
10+ years of WMS experience, including hands-on Blue Yonder WMS 10+ experience. Should have good Blue Yonder WMS (Version 2023, 2024) technical knowledge Strong knowledge of core Blue Yonder WMS inbound, outbound, inventory, replenishment, allocation, wave, picking, packing, and shipping processes. Experience supporting integrations with ERP, TMS, automation/MHE, and third-party applications. Proficiency in production troubleshooting, SQL/data analysis, interfaces, APIs, web services, and message flows. Strong understanding of ITIL-based AMS operations, SLA management, and service management tools. Excellent customer-facing communication, stakeholder management, leadership, and problem-solving skills.