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Visionworks

Retail Licensed Retail Supervisor

Career Insights for Retail Store Supervisor

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What they do

A Retail Store Supervisor supervises daily operations at a retail store. Hires and trains retail sales staff and creates staff work schedules. Assists customers and deals with customer complaints. Manages store inventory and supplies. May set store sales goals and strategies and manage store promotions.

$47,922 / year median in Massachusetts

+10% projected growth

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Job Description

Apply Share Job Description Posted Monday, August 31, 2026 at 1:00
AM About Us:
Want to bring the "care" back to the vision care industry? We're looking for charismatic types who are ready to be the heart of our brand. Whether it's a friendly voice over the phone, or a welcoming smile when a patient walks into your store, we need individuals who are passionate about helping customers look great and see great.
Pay Class :
Full Time Pay:
$27.43- $38.43 per hour
The Role:
A Visionworks Licensed Retail Supervisor/Assistant Manager is a leader of self and supporter of the business at Visionworks. This person role models the Visionworks way and supervises the store in the absence of the General Manager. The OSUP will also support the General Manager in achieving store financial goals by demonstrating floor leadership, accountability, and providing associate team with coaching and development to ensure a simple, human and bold patient and customer journey. Promote the store's profitability and achievement of sales goals by holding self and team accountable to delivering daily, weekly, and monthly targets. Role model and engage in all steps of Patient/Customer journey, as well as supervise and redirect associates in exam lane and sales floor.. Support GM in managing incoming traffic by coordinating and confirming doctor appointments, scheduled eyewear services, and ensuring all patient/customer's needs are met.. Coach, motivate, and support associates to perform in their respective roles with excellence to ensure a flawless patient/customer experience. Use sound judgment to remove obstacles and find resolution in the patient/customer experience in partnership of General Manager Execute all broad operational activities to meet the store's financial and customer experience goals.
Qualifications:
HS Diploma, GED or equivalent experience required. 1-5 years of supervisory experience required. Have/maintain a State Opticians License What we offer! At Visionworks, we offer a generous, competitive benefits package (for our part timers, too!) and exclusive employee discounts —including but not limited to Vision Coverage Paid Parental Leave Bereavement Leave 401 (k) Savings Plan Paid Time off Milestone anniversary awards Medical, Dental for Full Timers And more! Everyone has a story that makes them who they are. At Visionworks, we're looking for charismatic people who can lead authentically and with their own unique voice. We are actively committed to fostering an environment where all are seen and heard equally as we embrace Diversity, Equity and Inclusion (DE&I). For roles that are remote (i.e., Work From Home (WFM)) or hybrid (i.e., partial onsite at a VSP location and WFM), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment. VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Compensation range for the roles is listed above. Applicable salary rangers may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses, equity, and commissions. Job Details Job Family Contributor Job Function Retail Incentive Plan Pay Type Hourly Scan this QR code and apply! Download Store 1170, Brockton, Brockton, Massachusetts, United States of America We use technology, such as cookies, to improve site functionality, personalize content, and analyze web traffic. By clicking "Accept" you also allow us to share information with third party advertising and analytics partners and use your information for advertising and analytics purposes. You can learn more about online tracking in our Cookie Statement Accept Reject Cookie Settings