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FC
Firestone Complete Auto Care
Sales and Service Technician
Entry-Level JobVerifiedNo experience needed
Career Insights for Retail Service Manager
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Scorecard
Based on Oklahoma data
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What they do
A Retail Service Manager manages service at a retail store, either an independent business or a store that is part of a large retail chain. Manages customer service staff and develops store service procedures. Supervises training for improved customer service. Responsible for resolving customer complaints.
$47,006 / year median in Oklahoma
-7% projected decline
Job Description
Company Overview Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $4.5 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career. Whatever role you fill, when you represent the Bridgestone name, you are a valued teammate, and part of our larger mission to Serve Society with Superior Quality. We start by offering each teammate more than just competitive pay. We provide formal training, performance incentives, paid vacation and holidays, competitive healthcare packages for full-time and part-time employees, and a 401k plan to help build towards your future. We believe people can only provide superior service and quality to others when they are allowed to bring their whole self to work and know they are supported. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. So, show us what you are made of. Show us the smart stuff, the tough stuff, the bold, beautiful and brave stuff. Because who you are is what we need. Job Category Retail Position Summary The retail Sales and Service Technician (SST) is a unique hybrid role for stores and is intended as a key pipeline for future career-growth within Firestone Complete Auto Care. This role is primarily responsible for serving the customer through assessing needs, recommending appropriate products and/or services, performing entry-level vehicle services, and ensuring customer satisfaction through thorough and timely completion of services. Successful individuals in this role will learn all aspects of store operations and effectively flex between interacting/ serving the customer and efficiently completing basic vehicle service tasks as required.
Pay Range:
$14.40- $21.51 Bridgestone is committed to fair and lawful compensation practices. All employees receive pay that meets or exceeds the applicable minimum wage requirements. ___ Responsibilities Hybrid Role Customer service, sales, customer issue resolution
- 75%. Basic vehicle service tasks, oil, tires, fluids
- 25%. Store operations, opening/closing, inventory, displays
- as needed basis.
PREFERRED QUALIFICATIONS 2
year degree or non-traditional education through training program completion, certification, or other exhibiting the growth mindset that is needed in this candidate. Previous consumer retail sales experience. Previous automotive experience a plus. Previous management/supervisory experience a plus.OUR CREW KNOWS BENEFITS
Medical, Dental and Vision- Starting day 1 for all our teammates Paid vacation and holidays On-the-job training and company-funded ASE certifications Flexible work schedule 401(k) match On demand pay (daily pay) program available