Claims Manager - Insurance and Claims Department

MenziesAviation

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Grapevine, Texas

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PERMANENT

Updated 09/09/2026

Job Description

Job Summary

Overview

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents.

But at the heart of our business is our people.

Role Purpose:

This position is within the Insurance & Claims Department, based out of our Dallas Fort Worth head office. Reporting to the Director of Insurance & Claims, the position holder will be responsible for assisting the Director of Insurance & Claims with Workers Compensation and auto claims among other tasks. The position holder will also manage and oversee the leave of absence team.

The Manager Insurance and Claims, Americas oversees, manages, administers, and coordinates leave of absences, return to work, Workers Compensation, and injury prevention. This role oversees the Workers Compensation case management - ensuring that staff injured on the job receive timely care; that restrictions are properly managed, and light-duty assigned as appropriate; that available benefits are communicated; that return-to-work requirements and documentation are met; and that suspect claims are challenged and investigated, as necessary. This position also includes assisting the Director of Insurance and Claims by supporting the Risk team in the identification, evaluation, and minimization of work-related injuries as well as placing insurance coverages and managing automotive, general liability, aviation, and pollution claims.

Safety, Security, and Environmental stewardship are core values of Menzies Aviation (MA). MA has a duty of care to provide a safe workplace to our Employees. Similarly, all Menzies employees have an obligation to assist in maintaining a safe work environment via the following principles:

Ensure that they work safely in accordance with company policy and procedures

Report safety incidents, risks or safety concerns using the Safety Management System (SMS) reporting system

Recognize opportunities to contribute to the continuous improvement of safety and its management

Stay current with information and knowledge relevant to performing their duties safely.

What you will be doing

Additionally, all Managers have the following safety-related responsibilities:

Participate as a key member of the network risk management team promoting & driving the 'Safety First culture - to include exercising Stop Work Authority (SWA) as necessary to prevent unsafe conditions or acts.

Lead by example and immediately correct at-risk behaviors of staff; and provide on-the-spot training and coaching, as required.

Implement the MA Safety Management System (SMS) within their area of control and encourage the engagement of their staff in the safety management processes

Be familiar with all aspects of the local Emergency Response Plan/Local Contingency Plan

Ensure staff adherence to Standard Operating Procedures (SOPs) and associated training

Ensure that equipment is properly inspected before use; and that unsafe equipment is properly removed from service (via Red Tag and/or Lockout/Tagout procedures).

Actively promote Menzies Fair & Just reporting culture at all levels of the business.

Assume responsibility for reporting incidents and accidents into MORSE; and participate in required investigations and implementation of corrective actions.

Maintain focus on operational procedures to ensure changing risks are addressed (via written and dynamic Risk Assessments) and safe working practices developed and adopted (via documented Local Operating Procedures and Training).

Complete routine performance assessments of people, processes, and facilities/equipment using the SMART tool.

Duties and Responsibilities:

Manage the Leave of Absence team

Provide guidance to complex leave issues in accordance with all state and federal laws

Provide guidance to local managers regarding their employees on leave

Provide guidance to the leave team regarding extension of leaves, return to work and the interactive process to determine if Menzies can reasonably accommodate restrictions in accordance with all state and Federal laws

Track all loss time and work status leaves for LOA and WC

Review all WC Carrier received First Report of Injuries to ensure that all the information correct

Review of all internal personal incidents received

Review Records of Communication (ROC) for accuracy

Upload new ROCs to SharePoint

File internally the personal incidents and create an WC file in our system

Provide/answer claims questions to WC and Auto claims adjusters

Provide WC and Auto claim information to insurance carriers such as work status, employment status, personnel files, and wage history

Provide COIs to locations

Provide new vehicle insurance cards to Stations

Attend weekly calls

Track all loss time and work status leaves for LOA and WC

Other duties as assigned

Safety, Security, Wellbeing and Compliance:

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

What we are looking for:

• College Bachelors Degree
• Previous claims handling experience in workers compensation
• Must be 18 years of age
• Must pass pre-employment drug screen
• Must pass background check
• Ability to proficiently read, write and speak English
• Understanding of Microsoft programs including Excel, Word, PowerPoint & TEAMS
• Able to solve problems and write comprehensive reports
• Must be able to work within time constraints
• Ability to work flexible hours as needed
• Attention to detail
• Diversity

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact the recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.

As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here.

Application Instructions

Is this role ticking all the boxes for you? If so, please click apply now!

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