A Retail Associate Manager assists the manager at a retail store, either an independent business or a store that is part of a large retail chain. Supervises sales associates and retail store operations. Reviews and monitors merchandise sales, inventory and prices, and directs advertising and promotions. May prepare work schedules and hire, train and evaluate sales associates. May supervise warehouse, cleaning, maintenance or security staff. Assists with resolving customer complaints.
If you are looking for a fun, high-energy environment that gives you the opportunity to grow professionally AND financially based on your performance — while having every Sunday off —
KEEP READING!
IMPORTANT
LOCATION INFORMATION
While we are recruiting and conducting training for this position in the San Antonio, TX area, the permanent position is located in Laredo, TX. Candidates must either currently reside in the Laredo area or be willing to relocate to Laredo upon completion of training. About the
Role:
We're looking for a Sales Manager who's not just great at hitting goals — but loves leading a team to crush them together. In this role, you'll be a go-to leader on the sales floor, helping coach and motivate the team, making sure every patient has a great experience, and keeping operations running smoothly. If you're all about people, performance, and creating a fun, high-energy environment where everyone wins, this might be your next big move. Training for this position will take place in the San Antonio area. Upon successful completion of training, the selected candidate will transition to our Laredo, TX location, which will be their permanent work location. Candidates must currently live in Laredo or be willing and able to relocate to Laredo for this position. We are committed to providing you with the training and support you need to be successful in the role and fully prepared to lead your team and deliver an exceptional patient experience. E&S Management LLC owns and operates a Stanton Optical location in the Laredo market, where this position is permanently based. We utilize technology to provide a HYBRID exam service to our patients and believe in providing a
PHENOMENAL
customer experience! If you have worked in a fast-paced retail environment such as the wireless industry (T-Mobile, Sprint, Cricket, etc.), insurance (Pronto Insurance, etc.), or the optical industry (America's Best, Eyemart Express, etc.), then let's discuss a new opportunity for you. Our Sales Managers play a vital role in our company's success. Sales Managers receive a competitive hourly wage PLUS bonuses paid every two weeks. Our Sales Managers in the Laredo market earn between $500-$800 in bonuses every two weeks, in addition to their hourly wage. We offer health benefits, paid time off, and a 401(k) to all full-time positions — and Sundays are
ALWAYS OFF!
If you have retail sales experience with companies such as T-Mobile, Sprint, AT&T, or Verizon but are tired of waiting a month for your commissions, dealing with six-month chargebacks and planogram changes, or working Sundays, then give us an opportunity to show you how this industry is different. If you have optical sales experience but are looking for an environment that appreciates your sales focus and experience, then let's talk. Optical experience is a plus but is not required. We are willing to train sales-minded individuals who bring retail management experience and a strong drive to succeed. The main purpose of the Sales Manager is to effectively partner with the General Manager and frequently serve as the Manager on Duty in the General Manager's absence. In addition, Sales Managers partner with Lead Patient Coordinators to ensure the efficient operation of all areas of the business. Through this partnership, all three members of the management team work to ensure alignment and consistency in team performance, execution, revenue generation, customer service, and compliance with Company processes and procedures. Sales Managers, along with General Managers, lead by example in revenue generation and exceeding goals through consistent execution of the sales process. They also ensure patients receive the best possible service experience throughout their journey by making sure they are greeted, acknowledged, and assisted as soon as they enter the store and remain engaged throughout the examination and sales process. Sales Managers provide patients with the information necessary to select eyewear options that fit both their lifestyle and budget, including available promotions and financing alternatives designed to meet their needs. Sales Managers are a key component of store success through strong leadership, partnership, communication, and execution.
Duties & Responsibilities:
The Sales Manager's duties and responsibilities include, but are not limited to, the following: Generate revenue by consistently following the sales process, identifying the best eyewear options for each patient's needs, and presenting available promotions and financing options. Maintain a customer-service-oriented mindset to prevent dissatisfaction and lost sales. Support the General Manager by monitoring both personal and team execution of key performance indicators and commissionable categories on a daily basis to ensure goals are met and exceeded. Address and resolve customer service complaints, product quality concerns, and refund or cancellation requests in a timely manner when the General Manager is unavailable. Communicate and escalate resolutions to the General Manager as appropriate. Follow best practices to ensure order promise dates are achieved by managing lab reports and available resources, implementing appropriate quality-control measures throughout order processing, sending required frames to the lab in a timely manner, inspecting orders received from labs or contact lens suppliers, submitting orders for reprocessing when necessary, and proactively identifying potential delays so patient expectations can be properly managed. Analyze overall store and individual staff performance, identifying strengths to reinforce and opportunities for improvement. Implement strategies that help the team continuously improve execution and results. Engage and coach team members to understand how key performance indicators and commissionable categories are achieved or exceeded. Help employees understand their individual impact, establish performance goals, and take an active role in continuously improving store performance. Support the General Manager in conducting recurring role-play exercises to ensure the sales process is consistently and properly executed at all levels. Effectively communicate, partner, and align with the General Manager to ensure the store operates consistently and efficiently while adhering to brand standards and Company policies and procedures. Supervise dispensing best practices, including properly documenting each stage of the order journey in the POS system, troubleshooting concerns, and addressing customer issues in a timely manner. Support the General Manager in supervising and enforcing compliance with internal policies and procedures, including dress code, attendance, checklist compliance, store cleaning, and sanitizing best practices. Communicate with the COO or District Manager regarding Employee Relations concerns, customer service escalations requiring approval beyond the General Manager's usual scope of authority, facility and maintenance needs, and recurring supply replenishment orders.
Job Type:
Full-time Relocation Requirement:
Candidates who do not currently reside in the Laredo area must be willing and able to relocate to Laredo upon completion of training.
Benefits:
401(k) Dental insurance Employee discount Health insurance Paid time off Vision insurance
