Ice Cream Store Manager —

Two Locations Position:

Ice Cream Store Manager Locations:

Two Store Locations Reports To:

Owner / Operations Manager Position Summary We are looking for a highly motivated, customer-focused Store Manager to oversee the daily operations of two ice cream stores. The ideal candidate is an excellent leader who understands that the customer comes first and is committed to creating an outstanding experience every time a customer visits our stores. The Manager will be responsible for hiring and developing a strong customer-service team, maintaining excellent store standards, increasing sales and revenue, controlling costs, and ensuring both locations consistently deliver a positive customer experience. Key Responsibilities1. Customer Service — Customer Comes First Create a culture where excellent customer service is the highest priority . Lead by example and ensure every customer is treated with respect, friendliness, and professionalism. Follow the philosophy that "the customer is always right" and resolve customer concerns quickly and positively. Empower employees to go the extra mile to make customers happy. Monitor customer feedback and take immediate action when service issues arise. Build relationships with regular customers and the local community. 2. Google Reviews & Store Reputation Maintain a Google store rating of 4.5 stars or higher for both locations. Monitor Google reviews and customer feedback regularly. Respond professionally and promptly to customer reviews when appropriate. Identify recurring customer complaints and implement improvements. Train employees to consistently provide the level of service that generates positive reviews. Make customer satisfaction and store reputation a daily management priority. 3. Hiring & Team Building Recruit and hire the best customer-service-oriented employees . Prioritize attitude, friendliness, reliability, and customer-service skills when hiring. Train new employees on customer service, product knowledge, cleanliness, and store procedures. Coach employees regularly and address performance issues promptly. Recognize and reward employees who provide exceptional customer service. Build a positive team culture across both stores. 4. Two-Store Operations Oversee the daily operations of both locations. Ensure both stores are properly staffed and operating efficiently. Maintain consistent service, product quality, cleanliness, and appearance at both stores. Conduct regular visits to each location and ensure company standards are being followed. Manage schedules to ensure appropriate staffing during peak periods. Ensure opening and closing procedures are completed correctly. 5. Revenue & Sales Growth Take ownership of sales performance at both stores. Work actively to increase store revenue through excellent customer service, upselling, promotions, repeat business, and local marketing opportunities. Monitor sales results and identify opportunities to improve performance. Encourage employees to suggest additional products and items when appropriate. Develop ideas to increase customer traffic and average customer spending. Work with ownership on sales promotions and revenue-growth initiatives. Revenue Bonus The Store Manager will have the opportunity to earn a performance-based revenue bonus . Each store will have an established Base Revenue Target . Once a store exceeds its Base Revenue Target, the Manager becomes eligible for an additional revenue-based bonus. The bonus structure will reward the Manager for growing sales beyond the established base revenue . Specific bonus percentages, measurement periods, and eligibility requirements will be defined separately by ownership. This structure is designed to reward the Manager for successfully growing the business while maintaining excellent customer service and store standards. 6. Inventory, Cost & Store Management Monitor inventory and minimize waste. Ensure products are properly stored and handled. Control labor and operating expenses while maintaining service quality. Monitor cash handling and daily financial procedures. Ensure equipment, supplies, and store facilities are maintained properly. Report operational issues to ownership promptly. 7. Cleanliness & Food Safety Maintain exceptionally clean and welcoming stores. Ensure employees follow all applicable food-safety and sanitation requirements. Conduct regular cleanliness checks. Maintain attractive product displays and a professional store appearance. Manager Performance Expectations The successful Manager will be expected to: Maintain Google ratings above 4.5 stars at both locations. Deliver consistently excellent customer service. Hire and retain high-quality customer-service employees. Maintain clean, organized, and well-run stores. Meet or exceed established store revenue targets. Identify and implement opportunities for revenue growth. Control waste and operating costs. Maintain consistent standards across both locations. Create a positive and accountable team culture. Ideal Candidate We are looking for someone who: Genuinely loves taking care of customers. Speak English and Spanish Believes that customer satisfaction comes first. Has strong leadership and people-management skills. Knows how to hire people with excellent customer-service attitudes. Is energetic, positive, and hands-on. Is comfortable managing two locations. Is sales-minded and motivated by revenue growth. Takes ownership rather than waiting for problems to be solved. Can coach employees and hold the team accountable. Understands that great customer service leads to repeat customers, positive reviews, and increased revenue. Schedule This is a hands-on management position requiring flexibility, including evenings, weekends, holidays, and peak business periods .

Compensation Base Salary/Hourly Compensation:

30

K Performance Bonus:

Eligible for additional revenue-based bonus when store(s) exceed established Base Revenue Targets, subject to the company's bonus plan.

Primary Goals:

Happy Customers → 4.5+ Google Rating → Strong Team → Higher Revenue →

Performance Bonus Pay:

$15.00 - $16.00 per hour Expected hours: No more than 40.0 per week

Work Location:

In person