Retail Manager

MPANADAS

Arlington, VA Job Details $20 - $25 an hour 2 hours ago Benefits On-the-job training Employee discount Food provided Qualifications Kitchen health and safety standards Staff supervision Food service health code compliance ServSafe In-person customer service English Team development Food service inventory management Driver's License Cash register operations Food safety sanitizing procedures Coffee shop experience Merchandising display arrangement Payment processing in food service Managing food service teams POS systems Retail management Team motivation (leadership skill) Management experience within retail industry Food service management Team building Full Job Description As a Store Manager, you lead the daily operations of a retail environment, ensuring everything runs smoothly and efficiently. You'll oversee staff, manage inventory, and drive sales to meet targets. Your role involves fostering a positive shopping experience for customers and maintaining a well-organized store. You thrive on interacting with both team members and customers to create a welcoming atmosphere.

Compensation:

$20 - $25 hourly

Responsibilities:

Manage all personnel issues within the cafe team. Schedule shifts and cover shifts where necessary. Strategically adjust the cost of labor by cutting or adding shifts and avoiding overtime. Bring all cafe issues to the surface and solve them in order of priority, with the support of the Mpanadas executive team where necessary. Be intolerant of problems and problematic teammates. Foster a culture of positivity, excellence, and transparency amongst the cafe. Be excellent at fulfilling orders and customer service. Be responsible for and conduct all ordinary cafe operations. Work fast, smart, and efficiently — this is a high-paced environment where speed and accuracy matter. Memorize recipes and procedures to ensure consistency across every empanada and drink. Follow instructions carefully and adapt quickly to feedback and new systems. Prepare and serve empanadas, sauces, and beverages to Mpanadas' quality standards (no cooking required). Work diligently for hours at a time with minimal breaks. Assist with catering orders — from prepping to packaging. Engage with customers with warmth and energy. Keep work areas spotless and organized, following all food safety and ServSafe protocols. Delegate teammates to handle rushes and maintain positive flow during peak hours. Acquire 5-star reviews on various platforms and encourage guests to follow our social media Take orders and handle cash and card payments. Learn to pour latte art and prepare espresso beverages. Support pop-up events and perform miscellaneous tasks to support Mpanadas. These are rare but necessary responsibilities. Set up cafe decorations and promotional materials. Develop yourself constantly to prepare for advancement toward higher-level opportunities.

Qualifications:

Retail management experience spanning over five years Proven ability to lead and build effective teams Business Administration degree or related field qualification Expertise in coordinating inventory and merchandising activities Understanding of POS systems and retail software English fluency Spanish fluency (not required) ServSafe certification Management experience Barista experience Customer service experience Driver's license About Company Mpanadas is a small, family-owned café in Arlington, VA, offering a South American-inspired experience with coffee, empanadas, and gourmet gelatos.

What makes us great:

Family-owned, community-driven atmosphere Mission to bring people together through flavor and culture Fast-paced, hands-on environment with supportive teamwork Focus on learning recipes and following instructions precisely Growth opportunities and on-the-job training Flexible scheduling and casual work attire Food provided and employee discounts Join a lively, growing brand that values energy, consistency, and pride in every detail.