WHAT WE ARE LOOKING FOR

sweetFrog is looking for a Store Manager

• in Training!

! Does the smell of freshly baked waffle cones excite you? Does having the ability to create exciting flavor mixes for your customers sound amazing? Does being involved with your community and providing a fun environment for your customers sound just up your alley? Then look no further and apply today! Training to be conducted in Richmond, VA

WHAT WE EXPECT

sweetFrog is focused on providing excellent customer service, superior product and intensive community involvement. We encourage candidates who have previous/current community involvement to apply! Qualified candidates should LOVE to work with customers and within the community.

• Properly greet, ring up and cash out guests.
• Answer store phone professionally (no more than 3 rings)
• Monitor 3rd party delivery tablets (UberEats, Doordash, etc.) for orders, process orders as received and enter order details into the POS
• Operate in store events (Spirit Night, Birthday Party, etc.) to ensure event meets customer expectations and regular customers are not impacted by event prep, cleanup, etc.
• Maintain and replenish yogurt in machines according to procedures (regularly skim foam, pull product for freshness, check levels and top up, etc.)
• Replenish toppings bar to ensure it always looks full and fresh. Cut and prepare fresh fruit as needed
• Make sure all serving supplies are stocked
• Make waffle cones in store daily-Clean yogurt machine internals per state and business policies and required schedules
• Clean and sanitize all surfaces according to state, local and business guidelines Front of House
• yogurt machine drip trays
• tables
• counters
• toppings area
• sneeze guard Back of House
• prep areas
• sinks
• refrigerators-Monitor exterior of store to ensure glass, sidewalks, and store parking spaces if applicable are kept clean and tidy-Regularly inspect and clean restrooms
• sanitize toilet and sinks
• restock supplies
• Take out garbage as needed to prevent overflow
• Communicate with supervisor on issues that arise during shift
• Familiarize yourself with and follow all company policies, including but not limited to:
• attendance
• cell phone use
• uniform / dress policy (clean, in uniform, with hair secured)
• As a trusted key holder, open and close store according to standard operating procedures, including cash accounting for the register, petty cash, safe access, etc. A signed keyholder agreement will be required if assigned this responsibility.
• Properly put away truck orders making sure product is dated-Monitor store ensuring that you are meeting safety and cleanliness guidelines
• Perform regular food and merchandise inventory counts submit to your manager within 2 days of fiscal period close
• Restock toppings, cleaning or office supplies from local sources as needed and follow Petty Cash handling procedures for cash purchases.
• Consistently promote and grow guest loyalty program
• Train new and existing employees on business procedures as needed
• Coach on food quality / procedures to ensure food standards are maintained for agencies and customers
• Maintain a Certified Restaurant Manager food handling certification-Maintain employee food handling certification administered by your manage
• Learn target standards for Kahala (brand) and Steritech (food handling) visits and coach staff to exceed those requirements

Job Type:

Full-time Pay:

$18.50 per hour

Benefits:

Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance Ability to

Commute:

Blacksburg, VA 24060 (Required) Ability to

Relocate:

Blacksburg, VA 24060: Relocate before starting work (Required)

Work Location:

In person