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BA
Brightpath Associates LLC
Floor Team Lead
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Job Description
Floor Team Lead at Brightpath Associates LLC Floor Team Lead at Brightpath Associates LLC in Dunn Loring, Virginia Posted in 1 day ago.
Type:
full-time
Job Description The Role:
Location:
Tysons Corner, VA The Floor Lead plays a pivotal role on our store leadership team, driving the success of the store by upholding exceptional customer service standards, fostering team development, and ensuring seamless execution of daily operations. As a key presence on the sales floor, the Floor Lead exemplifies outstanding interpersonal skills and consistently embodies the company's values. A natural motivator and collaborative team player, they inspire the team with a can-do attitude, creating an engaging and dynamic environment for both staff and customers. Retail leaders are engaging, nimble, creative and driven. Join us in redefining luxury-one customer, one team member, and one exceptional experience at a time.
Customer:
STACK :
Lead by example and validate the quality of the in-store customer experience by communicating, training, and upholding expectations on the team on the Steps of Selling.
STACK Leadership :
Maximize results and achievement of Key Performance Indicators (KPIs), by driving own performance as well as the performance and engagement of the team.
Services :
Ensure positive customer experience and promotion of services offerings including piercing, engraving, and other offerings.
KPIs:
OPH, NPS
(85%