Store Manager Cricket Wireless - 3.3 Vinton, VA Job Details Full-time $33,280 - $43,440 a year 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Parental leave Vision insurance 401(k) matching Employee discount Flexible schedule Retirement plan Qualifications Spanish Customer communication Teamwork Merchandising English Team development Telecommunication Retail management

Full Job Description Job Title:

Store Manager Cricket Wireless Authorized Retailer Job Description:

Are you a motivated and customer-focused individual with a passion for sales and leadership? Join our team as a Store Manager at our Cricket Wireless Authorized Retailer location, and take charge of driving sales, service excellence, and customer satisfaction.

Responsibilities:

Sales and Customer Experience:

Take full accountability for the execution of sales, service, and customer experience initiatives in the store. Coach and counsel store personnel on sales and reputation metrics, recognizing positive performance and addressing poor performance. Resolve or escalate billing and service issues to ensure customer satisfaction. Develop and execute individual development plans for store personnel. Ensure all employees fully understand and maximize the compensation plan.

Store Operations:

Act as the Floor General, overseeing all store activities at all times. Collaborate with the Area Retail Sales Manager to review headcount forecasts and staffing needs. Maintain adherence to Cricket Wireless' CPOG and merchandising standards. Ensure timely completion of required training for personnel. Implement, execute, and inspect existing and new retail programs, tools, and training. Report any fraudulent activity promptly. Be available for store emergencies on call.

Leadership and Integrity:

Display high integrity in all interactions. Inspire and lead the team to high performance through collaboration and teamwork. Utilize your professional expertise to solve problems and analyze issues effectively.

Qualifications:

Previous experience in retail management, preferably in the wireless industry. Strong leadership and coaching skills. Excellent communication and customer service skills. Bilingual proficiency in English and Spanish is prefered. Ability to manage and prioritize multiple tasks effectively. Knowledge of Cricket Wireless products and services is a plus. Flexibility to work evenings and weekends as needed.

Benefits:

Competitive salary and bonus opportunities. Health, dental, and vision insurance. Employee discounts on Cricket Wireless products and services. Career development and growth opportunities.

Job Type:

Full-time Pay:

$33,280.00 - $43,440.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Flexible schedule Health insurance Paid time off Parental leave Retirement plan Application Question(s): Cricket Wireless store manager is all about sales, customer service, and leading a team. What has you interested in the job? Do you have open availability? Or, are there any days you cannot work?

Language:

Spanish (Preferred) English (Required)

Work Location:

In person