Shift Leader - Pungo / Sherwood Lakes Blue Cow opened in Roanoke, Virginia in 2017 with the mission of serving up smiles, one handcrafted scoop at a time. We do this by crafting amazing ice cream, and by hiring and developing the best teams to deliver on our promise of service excellence. Blue Cow is hiring a Shift Leader to guide floor operations and champion the guest experience at our Sherwood Lakes Scoop Shop in Virginia Beach. The Shift Leader sets the tone for shift execution, supports team development on the floor, and ensures store standards are met during every operating hour. Our Shift Leaders are hands-on floor leaders who make our shops the best place to visit and Blue Cow an awesome place to work.

Primary Job Responsibilities Hands-On Floor Leadership:

Lead by example on the floor, performing all scoop shop duties while maintaining high energy, speed of service, and exceptional hospitality during peak volume shifts.

Shift Execution & Delegation:

Oversee opening and closing duties, manage shift execution, and deploy team members effectively across all shop tasks and operational checklists.

Guest Experience & Problem Solving:

Act as the primary point of contact for guest inquiries or concerns during shifts, resolving issues warmly and escalating complex situations to the GM or AGM as needed.

Quality & Sanitation Compliance:

Ensure product presentation, portioning, and scoop standards are upheld, maintaining strict store cleanliness, food safety standards, and VDACS sanitation compliance.

Labor & Operational Awareness:

Keep shifts running efficiently by monitoring guest traffic flow and adjusting floor coverage to align with labor targets.

Inventory & Cash Handling:

Assist with inventory monitoring, drawer setup, register reconciliation, drop procedures, and stock replenishment to keep the shop running seamlessly.

Team Support & Culture:

Foster a positive, fun work environment, providing real-time coaching to team members and communicating performance feedback or store needs directly to the management team. What Success Looks Like Running smooth, high-energy shifts that deliver consistently great customer feedback. Keeping the shop clean, fully stocked, and fully compliant with safety and health guidelines. Supporting shift labor targets and actively preventing product waste. Serving as a professional, reliable mentor to scoopers and demonstrating readiness for career advancement. Requirements 1+ years of supervisory, shift lead, or senior customer service experience (retail, restaurant, or ice cream/food service preferred). Strong work ethic, organizational skills, and the ability to multitask in a fast-paced environment. Positive attitude with strong verbal communication and interpersonal skills. Reliable transportation and a valid driver's license.

Physical Demands:

Ability to stand for extended periods, perform repetitive scooping motions, and lift/carry up to 50 lbs.

Compensation & Schedule Position Type:

Full-time or high-hour Part-time (30-40 hours/week; requiring nights, weekends, and peak holiday availability).

Compensation:

Hourly range $15-$19 / hr.

Benefits:

Group medical insurance, SIMPLE IRA with company match, employee discounts, and clear pathways to Assistant General Manager roles.

Job Types:

Full-time, Part-time Pay:

$15.00 - $19.00 per hour Expected hours: 20.0 - 25.0 per week

Benefits:

401(k) matching Health insurance

Work Location:

In person