A Retail Store Supervisor supervises daily operations at a retail store. Hires and trains retail sales staff and creates staff work schedules. Assists customers and deals with customer complaints. Manages store inventory and supplies. May set store sales goals and strategies and manage store promotions.
Goodwill's motto is " a hand up, not a handout ." Goodwill Northern New England is a nonprofit social enterprise that helps people achieve their life and work goals. Our stores keep millions of pounds of stuff out of local landfills each year and offer a great reuse buying option at affordable prices to people in our community.
Job Summary:
The shift supervisor position is an essential part of the store leadership team. In this role, you will work closely with the Store Management team by lending a hand in customer service, merchandising, hiring, and the day-to-day operations that make our stores run. Help customers locate merchandise, answer questions, etc. Relieve sales associates at peak times. Listen to customer complaints, examine returned merchandise, and resolve problems. Stocks shelves, counters, bins, and racks with the merchandise. Processes customer sales using a cash register and other equipment. Receives donations, provides donation receipts, and assists donors.
Closes registers:
totals/summarizes funds received, endorses checks, prepares bank deposit slip. Deposits funds at a bank. Assists performance management and hiring process (documentation, interviewing, reviews, etc.) Assists Store Managers with general store management/operations. Open/close store; secures all store premises, including building, where applicable. Maintain store premises Supervise personnel and oversees the training and safety of teammates in the absence of Managers Ensures best-in-class customer and employee experience
MINIMUM QUALIFICATIONS
Six months of Goodwill retail store experience or 1+ year of prior retail store supervisory experience Mathematical and literacy skills to support job duties Ability to work a flexible schedule based on business needs, including evenings, weekends, and holidays. Computer literacy to help with job duties High school diploma, GED, HiSET, or equivalent A criminal background check that meets agency standards Valid Driver's License with a safe driving record and insurance meeting agency standards
PREFERRED QUALIFICATIONS
Associates Degree Computer experience, including reporting and excel experience CPR and First Aid Certification Multi-lingual including ASL In addition to employment that is fulfilling, meaningful and supportive, Goodwill employees also receive: Medical, Dental, and Vision insurance offered 403(b) retirement plan with Employer Match Employer Paid Short & Long Term Disability Employer-paid Life Insurance Generous Paid Time Off Plan Paid Holidays 50% Employee discount at Goodwill stores in
ME, NH & VT
Exceptional career growth opportunities Discount on personal cell phone plans Local community discounts Caring coworkers/team that supports you! High School Diploma/GED or better. Drive. Lic. - Class C Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
