Job Summary The assistant store manager contributes to the mission of St. Vincent de Paul by assisting the store manager in overseeing the daily operations of the thrift store and by being the first line of employee and customer management and communication to ensure an efficient and productive staff and store profitability. General Accountabilities

• Perform opening and closing procedures of the thrift store to ensure on-time opening and closing of the store and safety and security of store facilities.
• Process daily deposits and accurately record daily sales data to ensure proper accounting.
• Make daily bank runs to ensure deposits are processed and the safe has enough money to properly run cash registers; maintain cash register money as needed.
• Daily cash register and tag machine maintenance including resolving any software or hardware issues through the proper channels.
• The position has an emphasis on production including helping to set production numbers and goals for each department, implementing a production board, holding employees responsible for those production goals, developing procedure steps to help make sure procedure goals are attained as well as reporting on production numbers.
• Be the first-line individual for customer and employee management and communication with a positive, friendly and respectful attitude. Employee issues would go to this individual first.
• Report to the store manager regarding customer and employee relations.
• Lead subordinate staff in completing tasks and providing excellent customer service.
• Check voicemails and emails daily and respond to any customer-related inquiries; direct any other inquiries to the appropriate individual.
• Oversee merchandise sales in coordination with the store manager and department head including marketing sales and clarifying employee or customer questions.
• Effectively train new employees in their respective departments; provide on-going training, feedback and coaching as needed.
• Utilize cross-training methods to maintain productivity when employees are absent.
• Document and address employee concerns, questions or performance issues in coordination with the store manager; assist in conducting disciplinary actions as needed.
• Conduct and assist in probationary and annual performance reviews.
• Ensure any employee or payroll information is given to the HR manager in a timely manner.
• Communicate with employees regarding scheduling breaks and proper department coverage; daily scheduling of cashiers and donation receiving employees to maintain proper coverage during store hours.
• Oversee all store facilities are kept clean and organized, delegating cleaning tasks to various departments on a weekly, monthly, and annually, or as-needed basis.
• Check the mail daily and ensure it is going to the appropriate manager.
• Oversee effective department merchandising and pricing in coordination with the store manager and department leads including routine markdowns for effective inventory management as well as seasonal, holiday, school event and sports, etc.
• Conduct weekly or bi-weekly meetings with employees or departments to understand efficiency and operational need
• Conduct monthly employee meetings in coordination with the store manager to communicate St. Vincent de Paul policies and procedures and/or other news.
• Maintain employee recognition program(s) monthly including birthdays, anniversaries, outstanding performance, etc.
• Delegate recording of store inventory monthly.
• Record mattress inventory and store supplies inventory monthly for proper and timely ordering as needed.
• Support, follow and enforce St. Vincent de Paul policies and standards in coordination with the store manager.
• Effectively conduct essential duties of the store manager in their absence.
• Uphold the mission and values of Society of St. Vincent de Paul.
• Any other duties as assigned by the store manager.

Preferred Job Qualifications Education:

Associate's degree (A.A.) or equivalent from two-year college or technical school; or

Experience:

Six months to one-year related experience and/or training, especially a background in retail; or Equivalent combination of education and experience Skills

• Excellent verbal and written communication.
• Active listening and learning.
• Social perceptiveness and strong coordination with others.
• Detail-oriented.
• Ability to use critical-thinking and problem-solving skills.
• Service orientation.
• Management of material and financial resources.

Interested individuals should submit a resume with contact information of 3 references to director@svdpmfld.org.

Pay:

$45,000.00 - $50,000.00 per year

Benefits:

401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person