Description

JOB PURPOSE

Responsible for staffing of community model homes; provides support in the absence of the Sales Consultant. Greets visitors, demonstrates the home and its features. Provides general information to model home customers. Duties and Responsibilities Weekend work may be required Staffs model home office Answers telephone inquiries Responsible for generating appointments from walk-in customers, Realtors and telephone inquiries Greets customers Demonstrates model home; provides information on home features and benefits Provides customers with general information relative to price ranges, specific models, options, mortgage rates and any other information as directed by Sales Consultant Provide information regarding community and surrounding area Inspect the grounds and models for maintenance problems Ensures cleanliness of model homes Performs other duties as assigned by management Other duties as assigned Qualifications Knowledge and Skills Excellent phone etiquette Excellent verbal communication skills Legible handwriting Punctual Professional appearance and manner Ability to work independently on assigned tasks as well as to accept direction on given assignments Customer service driven Displays a friendly, enthusiastic, personable manner Must be proficient in Windows 7 and Microsoft Office Suite Education and Work Experience Prior customer service experience preferred Prior New Home Sales, Property Management, Leasing, or High-End Retail sales preferred with excellent customer satisfaction. Real Estate license may be required to advance to a Sales Associate or Sales Consultant role Must have a High School diploma or equivalent Valid driver's license