Partner Success Manager Vertex Wireless West Chicago, IL Job Details Full-time $75,000 - $95,000 a year 4 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Employee assistance program Vision insurance Life insurance Qualifications Sales support Microsoft Excel Microsoft Outlook Interpersonal skills Attention to detail Full Job Description Overview Vertex Wireless is seeking a dynamic and proactive Partner Success Manager to join our team and drive exceptional outcomes for our strategic partners. The Partner Success Manager supports Vertex Wireless sales representatives by providing accurate, timely internal order processing and operational support for products, accessories, and emerging technology partners. This role leads a team that focuses on sales operations and ensures orders move smoothly through the order-to-cash life cycle. The Partner Success Manager serves as a key liaison between the Vertex Sales team and internal departments including Warehouse, Finance, IT, and Operations, while coordinating vendor communications and updates as needed to support order execution.

DUTIES AND RESPONSIBILITIES

Order Processing & Execution Enter, validate, and manage sales orders through the full order lifecycle (order entry through fulfillment and invoicing support). Process and monitor order flow across multiple channels, including: manual orders submitted internally (email/phone requests), EDI transactions using existing EDI tools (850, 855, 856, 810, etc.), and API-based orders via integrated platforms and eCommerce systems. Ensure order accuracy for pricing, terms, shipping details, internal notes, and required documentation. Update and maintain accurate order records and notes in the ERP/CRM and related systems. Manage special order situations, including custom packaging requests, inventory liquidation, and other non-standard order requirements. Internal Sales Support (SCOPE Team), serve as a primary internal point of support for sales reps related to: Order status and confirmations. Shipping updates and tracking requests. Serialized or other data points. Back orders, inventory delays, and lead times. Coordination with internal teams to resolve order issues and keep order execution on track. Miscellaneous Responsibilities Function as the lead for process documentation, SOPs, and internal knowledge base resources. Assist with internal reporting and recurring issue tracking. Generate regular reports on order status, service level metrics, and customer feedback. Identify trends impacting order quality or cycle time and recommend improvements. Performs other related duties as assigned by management

SUPERVISORY RESPONSIBILITIES

Directly supervises 2 to 5 employees within the department(s). Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems .

QUALIFICATIONS

Bachelor's degree (or equivalent experience) 3 to 5 years of experience in order processing, operations support, or internal sales support (B2B preferred) Commitment to excellence and ambitious standards High attention to detail and ability to manage multiple priorities in a fast-paced environment Strong organizational, problem-solving, and analytical skills Experience working in an ERP system (NetSuite preferred) Proficiency with Microsoft Office tools including Outlook, Excel, and Word The ability to multitask and quickly switch your focus to meet deadlines Strong interpersonal skills Ability to deal effectively with a variety of individuals at all organizational levels Good judgment with the ability to make timely and sound decisions Ability to communicate professionally and effectively in person, on the phone, electronically, or through other means to individuals and groups

Pay:

$75,000.00 - $95,000.00 per year

Benefits:

401(k) Dental insurance Employee assistance program Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person