Sales Assistant Account Manager

AUSTRALIAN GOLD - 2.8

Indianapolis, IN Job Details Full-time 2 hours ago Benefits Health savings account Health insurance Dental insurance 401(k) Flexible spending account Paid time off Vision insurance 401(k) matching Employee discount Life insurance Qualifications Customer communication Teamwork Sales analysis Word embeddings Account development Client database systems Records management Sales management systems proficiency Contracts Productivity software

Full Job Description Responsibilities Include:

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Client Relationship Management:

o Serve as a point of contact for clients, addressing their inquiries and concerns promptly. o Regularly assess existing client's needs and challenges. Identify areas where Australian Gold's products could provide additional value or solutions.

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Account Administration:

o Assist in answering customer inquiries o Help in the preparation of proposals, contracts, and presentations o Maintain accurate client records and update account information as needed in CRM system o Monitor contract and project timelines to ensure deadlines are met

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Issue Resolution:

o Assist is resolving client issues and concerns promptly and effectively o Escalate complex issues to Account Managers or relevant departments as necessary

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Reporting and Analysis:

o Run reports from Power BI to evaluate sales and quantities sold o Run reports from D365 to evaluate inventory and pricing lists o Prepare and analyze client performance reports o Use data-driven insights to make recommendations for optimizing the clients' experience and achieving their goals

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Team Collaboration:

o Collaborate with cross-functional teams including sales, marketing, and finance to align strategies and initiatives that drive sales growth

• Product Knowledge o Be able to articulate the value propositions and benefits of the product offerings.

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Cross-Selling and Upselling:

o Identify opportunities for cross-selling additional products to existing clients based on their needs o Collaborate with the sales team to create tailored proposals and upselling strategies

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Communication and Follow-Up:

o Maintain regular communication with clients to keep them informed about relevant updates, promotions, or opportunities o Use these interactions to uncover new challenges or opportunities they may be facing o Actively solicit feedback from clients to understand their pain points and areas for improvement

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Market Research:

o Stay informed about industry trends, market developments, and competitors o Identify emerging opportunities or gaps in the market that your company can address

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Leverage CRM Tools:

o Use CRM software to track client interactions and identify potential upsell or cross-sell opportunities

Job Type:

Full-time Benefits:

401(k) 401(k) matching Dental insurance Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance Application Question(s): This position requires you to work onsite in the office in Indianapolis, Indiana. Are you located in the area or able to relocate? What are your wage expectations for this position? Do you have experience using Salesforce or another CRM tool? Do you have the ability to travel for industry trade shows and key account meetings? Do you have experience using Microsoft Word, Powerpoint, and excel?

Work Location:

In person