Sales Assistant Location:

Louisville, KY Reports To:

Sales Team and Chad Turner, VP of Operations Schedule:

Monday-Friday, 8:00 AM to 5:00 PM (1-hour lunch) Position Summary Carpet Specialists is seeking a customer-focused and organized Sales Assistant to support our sales team and help deliver an outstanding customer experience. This role serves as a key point of contact for customers and sales representatives by assisting with quotations, customer communications, product ordering, administrative support, and showroom operations. The ideal candidate is highly organized, detail-oriented, professional, and committed to providing exceptional customer service while helping create loyal customers and "Raving Fans." Key Responsibilities Sales & Administrative Support Assist salespeople with daily tasks, including: Responding to emails and voicemails Checking product availability Ordering product samples Preparing and drafting customer quotations Entering customer quotes and orders into company systems Processing supplier purchase orders Provide customers with pricing quotations within two days of measurements. Communicate product, warranty, and accessory information to customers. Update and maintain the Quote Board daily. Enter sales orders and payment information promptly and accurately. Support sales team members during vacations, illnesses, or other absences. Customer Service Greet all customers promptly, professionally, and courteously. Anticipate customer needs and provide accurate information. Return customer phone calls within promised timeframes. Share customer feedback, concerns, and compliments with management. Maintain positive customer relationships and contribute to customer retention efforts. Showroom & Operations Help maintain a clean, organized, and professional showroom. Assist with opening and closing procedures as needed. Maintain proper showroom coverage and communicate effectively with team members. Protect confidential customer and company information. Process customer payments, including checks and credit card transactions. Follow all company policies, procedures, and security practices. Client Development & Retention Assist with customer follow-up activities, including: Birthday and anniversary reminders Referral requests Repeat business opportunities Promote add-on and upselling opportunities when appropriate. Capture and maintain accurate customer information in the POS system. Support team-selling efforts to maximize customer satisfaction and sales results. Required Skills & Qualifications Skills Exceptional customer service and relationship-building abilities Strong verbal and written communication skills Excellent listening and interpersonal skills Effective time management and organizational skills Professional appearance and demeanor Problem-solving and critical-thinking abilities Computer proficiency, including: Microsoft Outlook Microsoft Word Point-of-Sale (POS) systems Strong mathematical and basic financial skills Ability to manage multiple priorities in a fast-paced environment Ability to lift up to 25 pounds Preferred Qualifications Significant sales or customer service experience Bachelor's degree preferred Interior design experience preferred Flooring, installation, construction, or home improvement industry experience preferred Core Expectations Successful candidates will: Demonstrate integrity, professionalism, and ethical behavior at all times. Promote and protect the Carpet Specialists brand and reputation. Follow company policies and procedures. Work collaboratively with management, sales staff, support team members, suppliers, and customers. Stay informed about products, industry trends, and market developments. Contribute positively to a team-oriented environment focused on delivering exceptional customer experiences. Carpet Specialists is committed to providing outstanding service and building lasting customer relationships through professionalism, teamwork, and excellence.

Job Type:

Full-time Benefits:

Health savings account

Compensation Package:

Yearly bonus

License/Certification:

Driver's License (Preferred)

Work Location:

In person