Commercial Sales Support

Commercial Sales Support Westlake ACE Hardware

• 3.7 Tulsa, OK Job Details Full-time $18
• $20 an hour 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Employee assistance program Vision insurance 401(k) matching Employee discount Life insurance Qualifications Computer operation Customer communication Teamwork Microsoft Excel Customer relationship building Property management tools Microsoft Outlook Yardi E-procurement Customer inquiry handling Climbing Conflict management B2B Order entry Team motivation (leadership skill) Consultative selling Negotiation Entry level

Full Job Description Job Title:

Commercial Sales Support Associate Department:

Commercial Business Reports To:

Regional Sales Manager Exemption Status:

Non-Exempt (Hourly) About Ace Retail Group Ace Retail Group (ARG) is a division of Ace Hardware Corporation that owns and operates several well-known Ace brands, including Westlake Ace, Great Lakes Ace, Buikema's Ace, Outer Banks Ace, Dennis Company, and Breed & Company. As one of the largest hardware retailers in the United States, ARG operates more than 250 neighborhood stores nationwide and maintains its headquarters in Overland Park, Kansas. With roots dating back over a century, ARG's success is driven by its people. What truly sets us apart in the industry is our commitment to hiring and developing individuals who are passionate about personal and professional growth and who want to be part of a company built on strong, enduring

Core Values:

Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork General Summary The Commercial Sales Support Associate will be responsible for maintaining our customer relationships through responsiveness, communication, collaboration and local market teamwork with fulfillment and procurement. This is a fast-paced active environment which will require focus and flexibility to achieve our ultimate goal of giving time back to field sales reps by supporting all sales functions for the assigned BDMs and market(s). Essential Duties and Responsibilities

• Receive calls and take orders from customers.
• Submit and fulfill customer orders on the website.
• Serve as a first line web site support for the assigned customer base.
• Connect with fulfillment and delivery to make certain we are meeting assigned customer needs.
• Consistently work to help customers place their own orders on the website as they are able.
• Consult with customers to establish their whole/complete needs.
• Be a resource for customers who have questions about product availability, delivery timing, product use, substitutions.
• Keep the sales and fulfillment teams informed of all customer needs, but in particular special needs or circumstances to properly service the customer.
• Work with and manage Ops Technology/Yardi and other eProcurement platforms (property management software) orders with field sales representatives.
• Additional duties and responsibilities as needed and assigned. Other Essential Requirements Ability to exhibit and incorporate our Core Values into daily decisions and interactions with others: o WINNING
• In business, money is the score. To win, we must perform, compete, and have fun. At Ace, we win through people
• our strength is being helpful.

o

EXCELLENCE

• Excellence honors God and inspires people. We aspire to be the best, to continuously improve and to inspire others by giving the team our very best. o LOVE
• Love the people, love the work and love the results.

o

INTEGRITY

• For Ace to win, we need to be able to trust each other.

And trust will require us to be honest, reliable, caring, of high character and of unquestioned ethics. o

GRATITUDE

• We recognize that we are blessed to be in the business of serving others.

o

HUMILITY

• We strive for greatness with a humble, modest and respectful attitude.

o

TEAMWORK

• We will fight the natural tendency for control and credit in favor of collaboration and mutual success, recognizing that…Together, we are Ace. Minimum Skills, Requirements and Qualifications
• Clear understanding of sales operations, commercial/B2B sales and business fundamentals.
• Refined interpersonal skills to engage with others, solid negotiating, and conflict resolutions abilities.
• Able to foster teamwork and collaboration.
• Able to motivate others both internally and externally to perform enthusiastically.
• Must have excellent attention to detail and follow up.
• Excellent PC skills including knowledge of Excel, Word, PowerPoint & Outlook.
• Ability to work independently and during flexible hours.
• Standing, walking, lifting (up to 50 lbs.

) and climbing.

Job Type:

Full-time Pay:

$18.00

• $20.

00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Health insurance Life insurance Paid time off Vision insurance Ability to

Commute:

Tulsa, OK 74134 (Preferred) Ability to

Relocate:

Tulsa, OK 74134: Relocate before starting work (Preferred)

Work Location:

In person