Every customer has a story, and most of them are ready for a better chapter. API Consulting Group, is seeking a Full time Entry Level Verizon Assistant to write that chapter with Verizon. The Entry Level Verizon Assistant will also engage with customers in person, helping them see why FiOS is the upgrade they deserve, from high-speed internet to crystal-clear TV entertainment. As an Entry Level Verizon Assistant, you'll realize that the most powerful tool in your kit is not a brochure or a tablet; it is your ability to make our customers comfortable asking questions. Our training will teach our Entry Level Verizon Assistants how to consult with customers about FiOS and introduce them to connectivity services that keep our customers in touch. Responsibilities of the Entry Level Verizon Assistant Represent Verizon Fios by creating customer conversations that uncover internet, TV entertainment, and phone needs while opening relevant enrollment opportunities. Discover what customers value in person, from fast everyday use and smooth streaming to entertainment, then connect those priorities to suitable options. Explain Fios internet benefits in person in clear, customer-friendly language while confidently guiding customers conversations toward informed purchasing decisions. Help compare TV entertainment choices based on their viewing habits and preferences, using needs-based enrollment recommendations to support team goals. Present Fios home phone as an additional option for customers who value dependable calling, while identifying enrollment opportunities to build a more complete service package. Identify appropriate enrollment opportunities through active listening, customer education, and personalized recommendations. Qualifications of the Entry Level Verizon Assistant Passionate about customer service is a plus; no prior experience needed. Confidence in handling objections and reframing Verizon products as solutions. Persistence and resilience in competitive customer facing environments. Career ambition with interest in advancing into advanced customer support and management roles.

Pay:

$50,000.00 - $55,000.00 per year

Work Location:

In person