A Product Support Engineer develops expertise in company products and provides technical support to customers. Supports technology installations, upgrades and maintenance, analyzes and resolves customer problems and provides ongoing technical support to customers. May assist with training new users of a technology product; creates product documentation.
Leader, Engineering at TPI Composites, Inc Leader, Engineering at TPI Composites, Inc in Scottsdale, Arizona Posted in 15 days ago.
Type:
Full-Time Job Description:
Essential Duties and Responsibilities:
Technical expertise and support Provide technical support in wind blade manufacturing, supporting TPI's diverse factory and customer portfolio. The nature of this position, although one of direct support, will require a wide range of ownership, leadership and accountability in the activities and tasks set Interface with program management, GTPM, quality, engineering and production organizations to advise/resolve/revise program requirements issues and ambiguities in the new product introduction phase capturing DFM, PFMEA and exceptions Support new product introduction as part of a multidisciplined team as a technical expert in design and manufacturing assessment Drive process improvement and best practices to reduce risk and increase profitability in TPI operations. Support technical initiatives with the assistance of a distributed team to achieve critical technical goals Provide mentorship and technical development of TPI's engineering resources Support the creation of global standards, documentation, and processes to drive consistency in operations, to ensure safety, improve quality and reduce risk. Support areas of data integrity and data analytics to drive product conformance, performance trends and capability to identify areas of action/improvement. Provide technical support for TPI's local/site-based engineering teams knowledge and experience in area of wind blade manufacturing Support activities at sites, reviewing processes, guiding decisions and supporting development of composites knowledge Be a resource to ensure decisions are made with necessary knowledge and support Support TPI's internal audit function Support internal reviews of TPI's manufacturing facilities ensuring, adherence to all safety, quality and customer requirements Develop facility and process risk assessments outlining areas of improvement and driving changes to support TPI's core values of Safety, Quality, Delivery and Cost (SQDC) Ensure process and approaches found in TPI facilities are aligned with customers design intent Support new material evaluation, approval, and introduction to manufacturing sites Support and advise Customer specified design trials and technical contact. Support the technical aspects of all manufacturing launches of new/revised products or requirements. Support continuous improvement including process, material, equipment, and documentation. Support directly and through team the product transfers from one site to another. Support Root Cause Corrective Action programs Perform other related duties and special projects as assigned. The successful candidate will possess the following requirements: B.S. degree in Engineering required. Minimum 7 years related composites experience required with minimum of 5 years wind blade composite experience in a lead engineering role. Engineering drawing literacy and tolerance appreciation Kaizen and Lean Manufacturing techniques CAD/CAM proficiency is a plus Computer proficiency Ability to set and communicate priorities, create a clear vision of goals Leadership skills Quality oriented and high attention to detail Ability to work with vendors, customers and employees Excellent interpersonal and communication skills Verbal and written fluency in English Experience working with high performance teams. Ability to maintain safe work environment. Ability to perform problem analysis and problem resolution (critical thinking). Hands-on practical abilities The successful candidate will possess one or more of the following core competencies: Composite Materials Composite Processing (Molding) Composites Processing (Finishing) Defect assessment and repair processes RCCA and field issue investigation/evaluation Technical documentation and content
NPI/DFM/PFMEA.
Change order evaluation Mechanical/Composites design Secondary competencies: Program management CAD modeling and mechanical design GD&T tolerancing Quality systems Technical authorship Data analytics