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CU
Canon USA & Affiliates
Production Print Solutions Analyst
Career Insights for Sales Support Engineer
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What they do
A Sales Support Engineer provides technical support to business clients that have purchased scientific or advanced technology products or services, and provides engineering expertise as part of a sales team. Works to diagnose and solve technical problems for clients and helps clients to install or implement new technology.
$101,646 / year median in the U.S.
+13% projected growth
Job Description
- About the Role
- Canon seeks a self motivated analyst with print production experience.
- Your Impact
- Works with the sales team with the evaluation of prospective customers, account strategy, and possible enterprise printing applications solutions; and then participate in sales calls.
- Participates in on-site visits to customers for meetings, surveys and inspections.
- Meets with customer IT staff as technical advisor.
- Collaborates on RFP responses and provides on-going project management support on large, complex, diverse and challenging solution architecting and implementation.
- Collaborates on the installation and integration of products and product applications.
- Responsible for generating professional services revenue streams independent of equipment and software sales, conducting customer training classes, and providing installation and integration direction of advanced Color Solutions.
About You:
The Skills & Expertise You Bring- Bachelor's degree in a relevant field or equivalent experience required, plus 3 to 5 years of related experience.
- Relevant business experience relating to printing pre-sales/post
- sales support in Large Format, office and production environments.
- Understand and be comfortable in using the Adobe Creative Suite product, Quark Xpress and/or other standard Color composition and management tools and respective file formats (JPEG, TIFF.
EPS, PDF
).- Able to use and operate Postscript/PDF file handling tools
- Acrobat Pro Distiller, etc.
- Extensive travel is required, up to 70% with overnight stays (valid drivers' license and acceptable driving record necessary). Certain minimum auto insurance coverages are required.
- Certified Color Management Professional Master; Additional Datastream knowledge
- AFP, VIPP, PPML and LCDS/Metacode a plus.
- Understanding of complex systems solutions, integration and networking in Windows, UNIX & Macintosh environments. Responsible for providing post-sales 24/7 after hours support and implementation services. In accordance with applicable law, we are providing the anticipated base salary for this role: $69,300
- $103,770.
- Company Overview
- About our Company
- Canon U.
- Who We Are
- _Where Talent Fosters Innovation.
- What We Offer
- You'll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.
- And Even More Perks!
- Employee referral bonus
- Employee discounts
- "Dress for Your Day" attire program (casual is welcome, based on your job function)
- Volunteer opportunities to give back to our local community
- Swag!
- Workstyle Description
- Virtual
- This position is considered virtual. The office will be open 5 days a week; however, you will not be required to report to the office unless there is a specific business need. Note that work schedules and office reporting requirements may change from time to time based on business needs.
- Posting Tags
- \#PM19 #LI-NF1 #LI-Remote
- Location
- _US-CA-Irvine | US-AZ-Scottsdale_
- Company
- _Canon U.S.A., Inc._
- Requisition ID
- _34606_
- Category
- _Sales Support_
- Position Type
- _Full-Time_
- Workstyle
- _Virtual_Canon is proud to be an equal opportunity/affirmative action employer.
Benefits
- 401(k) Plans
- Employee Stock Options (ESOs)
- Bonuses/Stipends
- Health Insurance