GEP Smart Product Support Engineer (onsite)

14517 - GEP Smart Product Support Engineer (onsite) -

Juno Beach, FL Start Date :

ASAP Type:

Temporary Project Estimated Duration :

12+ months with possible extensions

Work Setting:

100% of the time at the Client's site. No telecommuting or remote work. This is a non-negotiable requirement from the client. Only candidates able to relocate as required should apply to avoid removal from future consideration.

Required:

• Availability to work 100% of the time at the Client's site in Juno Beach, FL (required);
• Experience with GEP Smart modules including Materials Procurement, Services Procurement, Source-to-Contract, and Spend Analytics modules (3-5+ years);
• Experience supporting GEP in a hybrid GEP procurement landscape, with clear understanding of document flows and system-of-record boundaries;
• Experience with GEP Click and familiarity with other integration middleware such as SAP Process Orchestration (SAP PO) and the ability to trace and troubleshoot cross-system transaction failures;
• Experience with Service PO and Service Confirmation workflows and in GEP and how they integrate with SAP for invoice posting and financial reconciliation;
• Experience supporting master data interfaces between GEP and SAP, including supplier, material/service, and org structure data;
• Experience in defect and backlog tracking tools such as Jira or ServiceNow;
• Experience with

SAP S/4HANA.

Preferred:

• Experience in the utility or energy industry;
• Experience with Agile or SAFe delivery models;

Responsibilities :

• Triage and resolve GEP Smart production incidents for materials and services procurement, including approval workflows and user access.
• Trace and troubleshoot end-to-end transaction failures across SAP Process Orchestration and GEP Click middleware.
• Support Contract Lifecycle Management (CLM) activities, including the migration of legacy contracts from SAP SRM to GEP.
• Coordinate with SAP functional teams to resolve failures in GEP-originated transactions (Service POs, Confirmations, e-invoicing).
• Monitor and support master data interfaces to prevent downstream procurement or invoicing errors.
• Identify recurring issue patterns and implement preventive measures to stabilize the production environment.
• Manage Business Unit-specific GEP tenant configurations, including templates, roles, permissions, and approval hierarchies. Why apply?
• Gain experience with one of the world's largest solar and wind energy providers, which last year briefly became the most valued U.S. energy company;
• Work with a great team of professionals and learn newest technologies and approaches;
• Enjoy our Client's wonderful campus with top-notch facilities for work and recreation;
• Benefit from multiple projects extensions;
• Receive support and advice from Vitaver consultants who are already working at our Client's site;
• Get extra cash by participating in Vitaver Successful Completion Bonus Program;
• Always get paid in full and on time.