A Product Support Engineer develops expertise in company products and provides technical support to customers. Supports technology installations, upgrades and maintenance, analyzes and resolves customer problems and provides ongoing technical support to customers. May assist with training new users of a technology product; creates product documentation.
Heavy Equipment Technical Support (Technical Communicator)
Department:
Product Support Reports To:
VP, Product Support Ready to ignite your career with a leading dealer of John Deere construction equipment? At West Side Tractor Sales, we believe in fostering a supportive and dynamic environment where employees can thrive. Whether you re looking for a career change or a chance to gain more experience in the field, we offer exciting opportunities to develop your skills and build a successful career. Join a team that values innovation, collaboration, and customer service. Ready to take your heavy equipment expertise to the next level? West Side Tractor Sales is seeking a skilled applicant to serve as the technical liaison between dealership teams, customers, and John Deere engineering support. This role is perfect for someone who enjoys advanced diagnostics, problem-solving, training, and supporting equipment performance across earthmoving, mining, power systems, and compact construction equipment. Why West Side Tractor Sales?
Competitive Pay:
Earn $60,000 - $80,000 (depending on your experience). Compensation will be based on heavy equipment and dealership experience.
Comprehensive Benefits Package:
Access to a full range of benefits that support your health, well-being, and future. ( Link to benefits overview ). Stay Ahead of the
Curve:
We're committed to your development, offering hands-on experience to stay current with the latest John Deere technology and industry trends.
A Culture of Safety & Teamwork:
At West Side, we prioritize safety and foster a collaborative team environment that works together to get the job done and ensure customer satisfaction. What You ll
Do:
Technical Support :
Provide advanced support for dealership service departments and customers.
Diagnostics & Troubleshooting :
Resolve complex equipment and product issues using technical expertise and engineering resources.
Dealer & Manufacturer Communication :
Serve as the liaison between dealership teams, John Deere engineering, and DTAC.
Technical Reporting :
Prepare failure analyses, technical reports, and service communications.
Issue Tracking & Documentation :
Monitor and report recurring product concerns.
Warranty & Product Support :
Assist with warranty decisions and product support recommendations.
Product Improvement Initiatives :
Investigate equipment incidents and support ongoing product improvements.
Training:
Conduct in-house John Deere product training to technicians. What We re
Looking For:
Education:
Technical school certificate or equivalent work experience.
Experience:
5+ years of heavy equipment technician experience required.
Training:
John Deere Capstone or equivalent product training preferred.
Mechanical Aptitude:
Strong understanding of heavy equipment systems with advanced diagnostic and troubleshooting skills.
People Skills:
Friendly, professional, and an excellent communicator.
Tech Skills :
Proficient with computers, data entry, internet tools, and Microsoft Office programs.
Flexible Availability :
Willing and able to work extended hours as needed. Ready to Join Us? Join a company that truly values its employees and where you can make a real difference. If you re ready to put your skills to work and be part of a dynamic, growing company, apply today!
