A Product Support Engineer develops expertise in company products and provides technical support to customers. Supports technology installations, upgrades and maintenance, analyzes and resolves customer problems and provides ongoing technical support to customers. May assist with training new users of a technology product; creates product documentation.
Engineer Wood Dale $85,000-$102,000 From design to delivery, Optimas integrates fastener manufacturing and distribution for greater inventory certainty, consistent quality, and a lower cost of ownership. Fuel your passion with a career at Optimas. Become part of a team of diverse thinkers and doers who make a daily impact on our customers. We're always looking for talented, self-motivated, smart and resourceful team members. And we're committed to developing, supporting and driving your success. Our Values are the THREAD that connects us as one team to ensure that we are accountable for our contributions to the success of our company and customers: T eamwork H onesty R espect E xcellence A ccountability D rive To learn more, please visit our website http://www.optimas.com
Position Summary:
The Engineer reports to the Director of Engineering and will be responsible for new product launches, VAVE, assistance with quality, purchasing, and customer manufacturing. Successful engineers are detail-oriented, organized, and communicate clearly internally and externally.
Areas of impact:
Deviation Management for numerous customers including submission of all paperwork to customers and managing Print relationships between customers and suppliers Support the commodity team with supplier changes by ensuring all Prints are correct and up to date from the customers and communicating throughout the implementation process to answer all engineering questions Process engineering change notices from customers Drive processes and performance towards company targets and objectives Provide detailed monthly reports of project status, issues, obsolescence, deviations, costs savings and areas of optimization
Key Competencies:
Time Management and Organization Problem Solving and Customer Service Analytical and Technical Product Knowledge Comfortable with
Computer Systems and Software Qualifications:
Bachelor's Degree in Engineering or related field Five or more years Engineering experience in a Manufacturing environment High level of accountability and communication Demonstrated experience with Health, Safety, and Quality initiatives Dedicated to providing an exceptional customer experience
To Staffing and Recruiting Agencies:
We appreciate your role in helping connect good people to great jobs. Please understand that Optimas does not accept unsolicited CVs or resumes from agencies. We are not responsible for any fees related to unsolicited CVs or resumes and explicitly reserve our right to contact candidates presented in this manner.
Equal Opportunity Employer:
Optimas OE Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Optimas OE Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
