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Dice - Indiana

Associate Engineer

Career Insights for Product Support Engineer

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What they do

A Product Support Engineer develops expertise in company products and provides technical support to customers. Supports technology installations, upgrades and maintenance, analyzes and resolves customer problems and provides ongoing technical support to customers. May assist with training new users of a technology product; creates product documentation.

$104,217 / year median in Indiana

-1% projected decline

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Job Description

SMC Apply Now Associate Engineer Noblesville, IN, US • Posted 30+ days ago • Updated 5 hours ago Full Time On-site Fitment Dice Job Match Score™ To see how well you match this job, please log in or create an account . Once logged in, be sure to complete your profile to get the most accurate match score. Job Details Skills Reporting Organizational Management Bill Of Materials Cost-benefit Analysis Technical Support Customer Support Trade Shows Manufacturing Management SMC Project Management Documentation Product Development Assembly Schematics Inspection Training English Reporting Organizational Management Bill Of Materials Cost-benefit Analysis Technical Support Customer Support Trade Shows Manufacturing Management SMC Project Management Documentation Product Development Assembly Schematics Inspection Training English Show more Summary PURPOSE This role is to provide technical support within the organization. Performs assigned tasks to support company goals. Much of the Associate's time will be spent producing output under the direction of an Engineer or Management in the form of tasks such as: test analysis, CAD models, drawings, reports, and other duties as requested.
ESSENTIAL DUTIES
Interpret internal and external customer requirements to meet desired outputs. Conduct technical product evaluations to identify potential modes of failure as defined by existing documentation and report results back to internal and external customers. Communicate technical knowledge, specification, and direction to internal and external customers. Read and interpret schematics. Create and input data utilizing corporate management system software that include CAD models, part documentation, bills of material, assembly documentation, and cost analysis. Complete assigned tasks using predefined departmental processes. Hands on technical support for both internal and external customers. Participate on a team to accomplish given tasks or processes. Travel mainly for the purpose of training, customer support, or trade shows. (minimal) All other duties as assigned. Record daily activities.
PHYSICAL DEMANDS/WORK ENVIRONMENT
Capacity to work indoors in an office, laboratory, and/or manufacturing environment. Ability to work in a stationary position for prolonged periods of time. Capability to lift objects or equipment weighing up to 51 pounds with or without reasonable accommodation. Physical aptitude to use basic hand tools in a laboratory and/or manufacturing environment. Ability to travel and/or attend meetings domestic and internationally outside of normal business hours.
MINIMUM REQUIREMENTS
Associates degree in a technical discipline, or the equivalent in appropriate education and experience as determined by management utilizing internal SMC career development criteria. Novice understanding of the product development process. Novice understanding to apply project management principles, methodologies, and documentation. Novice understanding of CAD software as applied to product development process. Novice understanding of tolerances as they relate to design intent. Novice understanding of common assembly processes. Novice understanding of schematics. Competent at efficient use of time to effectively plan and execute multiple duties. Competent understanding to utilize basic inspection equipment in a laboratory environment. (Calipers, micrometers, flow meter, voltmeter, etc.) Competent ability to communicate utilizing corporate office software. Competent ability to take verbal and/or written direction on tasks, training, or departmental / company policies. Competent ability to communicate, in English, with internal and external customers tactfully and professionally.
For internal use only:
Engineering001 Employers have access to artificial intelligence language tools ("AI") that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Dice Id:
RTX1793f0
Position Id:
5056216c24d3796927615677a7f60046 Posted 30+ days ago Create job alert Never miss an opportunity! Create an alert based on the job you applied for. Create alert Similar Jobs SMC Lead Mechanical Product Support Engineer Noblesville, Indiana • Today PURPOSE This role is to provide mechanical application technical support for internal and external customers. This position requires creativity, innovation, product design knowledge, and product application evaluation and research. A successful candidate will be fluent in the aspects of design and problem-solving utilizing engineering first principles with an emphasis on system analysis, pneumatic solutions, and mentoring of resources.
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