Product Application Specialist Marposs Corporation - 4.1 Auburn Hills, MI Job Details 10 hours ago Benefits Disability insurance Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Qualifications Mechanical blueprint interpretation Post-sales product instruction Customer records maintenance Industrial automation On-site technical support Content creation for technical audiences Email customer support Blueprint specification interpretation Technical support via phone Phone communication Technical documentation Engineering Client inquiry handling Software implementation System design Mid-level Industrial equipment installation Software installation Post-sales issue resolution User training (technical support) Industrial equipment troubleshooting Associate's degree in mechatronics Client database systems Collaboration with product development teams Analysis skills Driver's License Bachelor's degree in engineering Bachelor's degree in mechatronics Sales quoting Field engineering equipment configuration Full Job Description Marposs Group is a global leader providing measurement, inspection and testing cutting edge solutions for quality and process control in the workshop environment, serving all major automotive and machine tools manufacturers, as well as the aerospace, biomedical, electronics, energy, glass containers and white goods sectors. In order to reinforce our growth plans in North America, Marposs Corporation has an opening for a Product Application Specialist. Reporting to the Brankamp Product Manager, this individual will Provide support for direct sales, distributors, OEM's and end users in the quotation, application design, installation, launch of monitoring solutions.

Responsibilities:

Provide technical support to customers, sales personnel, distributors, and service partners for Brankamp monitoring solutions within the cold forming and stamping industries. Respond to customer inquiries by phone, email, and other communication channels, troubleshooting technical issues and providing timely resolutions. Support the application, installation, startup, and evaluation of Brankamp products, including system configuration and upgrade recommendations. Work closely with Sales Engineers to develop application solutions, prepare quotations, and support customer demonstrations and presentations. Assist in identifying customer requirements and recommend appropriate products and monitoring solutions based on production needs. Coordinate with Sales, Service, and Engineering teams to ensure successful implementation and resolution of customer issues. Prepare technical proposals, product documentation, and customer communications in support of the sales process. Maintain accurate customer records, service activities, and opportunity tracking within the CRM system. Conduct customer site visits to support product evaluations, installations, training, and application development as required. Provide customer training on product functionality, software operation, and best practices to maximize system performance. Document customer feedback, application results, and field observations to support continuous product improvement. Stay current on Brankamp products, industry trends, and manufacturing processes within the cold forming and stamping markets.

What we are looking for:

Associate or Bachelor's degree in Engineering, Manufacturing Technology, Mechatronics, or a related technical field, or equivalent work experience. 2-5 years of experience in manufacturing, industrial automation, machine tools, cold forming, stamping, or a related industry preferred. Knowledge of cold forming, stamping, metal forming, or manufacturing processes is preferred. Experience with industrial sensors, monitoring systems, PLCs, CNC controls, or automation equipment is a plus. Ability to read and interpret engineering drawings, blueprints, and technical documentation. Strong analytical, troubleshooting, and problem-solving skills. Excellent verbal and written communication skills with the ability to interact professionally with customers and internal teams. The ability to manage multiple priorities and customer requests. Self-motivated with the ability to work independently and collaboratively within a team environment. Willingness to travel throughout North America as needed to support customers and Sales Engineers (approximately 20-30% travel). Valid driver's license and ability to obtain a passport for international travel, if required.

What we offer:

Marposs offers an inclusive and international environment with strong professional and career development opportunities. We also offer the following benefits: 401k Match PTO Health Insurance Dental Insurance Vision Insurance Short Term Disability