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PASONA N A, INC.

Sales Marketing

Career Insights for Sales Support Engineer

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Based on Michigan data

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What they do

A Sales Support Engineer provides technical support to business clients that have purchased scientific or advanced technology products or services, and provides engineering expertise as part of a sales team. Works to diagnose and solve technical problems for clients and helps clients to install or implement new technology.

$101,646 / year median in Michigan

+4% projected growth

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Job Description

Sales Marketing
PASONA N A, INC. - 3.9
Livonia, MI Job Details Full-time $70,000 - $80,000 a year 3 hours ago Qualifications Project team coordination Word embeddings English Japanese Managing projects Corporate sales environment Productivity software Full Job Description Overview This position covers both pre-sales and post-sales activities for IT solutions. The role works closely with customers, business partners, and internal engineering teams to identify needs, propose solutions, close deals, and support system implementation. Key Responsibilities Before Contract Contact and visit new and existing customers to understand their needs and issues. Develop solution strategies based on customer requirements and past project or sales experience. Work with business partners to design and propose solutions. Prepare and deliver presentations and product or service demonstrations. Highlight product and service value based on customer needs. Negotiate pricing, terms, and service agreements. Prepare sales and contract documentation. After Contract Coordinate IT solution implementation with internal engineering teams and external partners. Manage project schedules and resolve issues during implementation. Support system troubleshooting in cooperation with engineering teams. Maintain strong relationships with customers and partners. Other Responsibilities Maintain customer records and sales activity reports. Report sales activities to supervisors. Conduct market research with internal teams and partners to identify new opportunities. Qualifications Bachelor's degree or equivalent work experience. Business-level Japanese and English. More than five years of experience in Sales, Sales Engineering, or Sales Marketing/Planning in the IT or telecommunications industry. Experience working directly with customers to identify needs and propose solutions. Project coordination skills and ability to work in a team-oriented environment. Proficiency in Word, Excel, and PowerPoint.