Find Jobs
Find Jobs Near You – Available Work in Your Location
Skip to job details
H
HCLTech
Senior Support Lead - Kubernetes
Career Insights for Product Support Engineer
See where this job fits in the broader career landscape. Knowing your career path helps you see what's possible from here.
Scorecard
Based on Nevada data
Review key factors to help you decide if this role fits your goals. How is this calculated?
What they do
A Product Support Engineer develops expertise in company products and provides technical support to customers. Supports technology installations, upgrades and maintenance, analyzes and resolves customer problems and provides ongoing technical support to customers. May assist with training new users of a technology product; creates product documentation.
$101,289 / year median in Nevada
+13% projected growth
Job Description
Carson City (city), Nevada Job Summary The Senior Support Lead specializes in Kubernetes and plays a critical role in enhancing customer satisfaction through effective issue resolution and continuous improvement initiatives. This position is pivotal in executing root cause analysis for complex problems and providing strategic technical guidance to ensure a seamless support experience. By collaborating with cross-functional teams, the Senior Support Lead significantly influences product development and optimizes support processes. Key Responsibilities 1. Act As A Point Of Escalation For Complex And High-Priority Customer Issues Related To Kubernetes, Ensuring Timely And Effective Resolution While Maintaining High Customer Satisfaction. 2. Conduct Root Cause Analysis For Critical Issues Affecting Kubernetes Deployments, Implementing Proactive Measures To Minimize Future Occurrences And Enhance System Stability. 3. Collaborate Closely With Product Management, Development, And Qa Teams To Provide Actionable Feedback On Product Enhancements, Influencing Kubernetes Design And Functionality To Align With Customer Needs. 4. Provide Technical Assistance And Mentorship To Team Members In Troubleshooting And Resolving Kubernetes-Related Customer Issues, Fostering A Collaborative Support Environment. 5. Drive Continuous Improvement Initiatives Within Support Processes And Workflows, Identifying Opportunities For Automation And Efficiency Enhancements In Kubernetes Operations. Skill Requirements 1. Advanced Proficiency In Kubernetes Architecture And Deployment 2. Strong Understanding Of Devops Practices And Itsm Frameworks 3. Familiarity With Monitoring Tools And Techniques Related To Kubernetes Environments 4. Basic Knowledge Of Product Support Methodologies (L1-L2-L3) Other Requirements 1. Optional But Valuable Certification In Kubernetes Administration (Cka) 2. Optional But Valuable Certification In Itil Foundation Maximum Salary (US): 148000 Minimum Salary (US): 78000 #body.unify div.unify-button-container .