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W3Global
CAD Support LEAD
Career Insights for Product Support Engineer
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Based on New York data
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What they do
A Product Support Engineer develops expertise in company products and provides technical support to customers. Supports technology installations, upgrades and maintenance, analyzes and resolves customer problems and provides ongoing technical support to customers. May assist with training new users of a technology product; creates product documentation.
$91,007 / year median in New York
+3% projected growth
Job Description
The Tier‑1 MCAD Support Engineer (Siemens NX) provides first‑line technical support for Mechanical CAD (MCAD) systems using Siemens NX in an enterprise engineering environment. The role focuses on user onboarding, access provisioning, installation, licensing, environment configuration, basic NX usage support, and NX‑PLM (Teamcenter) connectivity.
NX application launch failuresLogin and access problemsLicense checkout and expiration errorsProvide basic "how‑to" support for NX users:3D Parts FilesAssembly filesDrawing filesInstall and configure approved Siemens NX versions per enterprise standardsPerform basic Siemens NX license diagnostics (FlexLM)Validate workstation readiness (OS, graphics, memory, VPN)Log, track, and update incidents using JiraSupport new mechanical engineer onboarding for
Basic understanding of Siemens NX (Design and Drafting modules)Basic familiarity with Teamcenter or PLM systemsAwareness of NX licensing concepts (node‑locked, floating)Strong troubleshooting, communication, and documentation skillsMinimum 3 years of experience in IT Support / Siemens NX in engineering environment
Responsibilities:
Serve as first point of contact for Siemens NX user issues via Jira toolResolve common Tier‑1 issues:NX application launch failuresLogin and access problemsLicense checkout and expiration errorsProvide basic "how‑to" support for NX users:3D Parts FilesAssembly filesDrawing filesInstall and configure approved Siemens NX versions per enterprise standardsPerform basic Siemens NX license diagnostics (FlexLM)Validate workstation readiness (OS, graphics, memory, VPN)Log, track, and update incidents using JiraSupport new mechanical engineer onboarding for
Siemens NX Skills Required:
Strong knowledge with the Operating systems Windows, Linux and Mac OS.Experience with Networking and Software configuration Management.Basic understanding of Siemens NX (Design and Drafting modules)Basic familiarity with Teamcenter or PLM systemsAwareness of NX licensing concepts (node‑locked, floating)Strong troubleshooting, communication, and documentation skillsMinimum 3 years of experience in IT Support / Siemens NX in engineering environment