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N2 Services Inc

Endpoint Support Engineer

Pay: Not specified

Posted: 1 week ago

Location: Plano, TX (Hybrid)

Last Updated: 4 days ago

Hours: Full-Time

Expires: 10/11/2026

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What they do

A Product Support Engineer develops expertise in company products and provides technical support to customers. Supports technology installations, upgrades and maintenance, analyzes and resolves customer problems and provides ongoing technical support to customers. May assist with training new users of a technology product; creates product documentation.

$102,343 / year median in Texas

+4% projected growth

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Job Description

Position:

Endpoint Support Engineer Locations:

Reston, VA or Plano, TX (Hybrid)

Duration:

6+ Month Must-Have Candidate Attributes Experience supporting, using technology Omnissa Workspace ONE, Microsoft Intune Medium level of knowledge and experience with Apple MacOS Support and Troubleshooting Provide end-user support for mobile devices (iOS, Android) including smartphones, tablets, and mobile applications Monitor system performance, compliance and logging/monitoring Collaborate with engineering teams to resolve incidents based on log data Collaborate with security and compliance teams to ensure endpoint protection and policy enforcement Strong troubleshooting methodology skills Must be able to document incidents and problem resolutions carefully and accurately Experience with change management concepts, tools and implementations preferred Excellent documentation, writing skills Experience with ServiceNow desired