View More Jobs Sr Principal Global NPI United States (Hybrid) The Global NPI Engineer is responsible for collaborating with Technical Support, Product Line Management, Hardware & Software Engineering, and System Test teams to enhance customer experience, improve product quality, and ensure successful customer onboarding. The role includes managing critical customer engagements, supporting product onboarding activities, conducting demonstrations, driving lab certifications, and handling complex customer escalations. The Global NPI Engineer contributes to the definition and implementation of Serviceability Requirements to improve product usability, operational efficiency, and overall customer experience. In addition, the Global NPI Engineer supports the Product Lifecycle Process, guiding products from First Customer Ship (FCS) through General Availability (GA). Acting as a key liaison between customers, support organizations, and product development teams, the role helps ensure successful new product introductions, accelerated customer adoption, and continuous product improvement. Your responsibilities Lead critical customer onboarding, including setup, configuration, training, and troubleshooting to ensure successful deployment and adoption. Act as the primary point of contact for customer management, fostering strong relationships and addressing customer needs during onboarding and early adoption phases. Support and lead customer demonstrations, lab certifications, and early product trials to showcase product capabilities and ensure certification requirements are met. Handle escalations for critical customer issues, ensuring timely resolution, clear communication, and follow-through with stakeholders. Generate customer test plans for newly released hardware or software features to validate performance in customer environments. Contribute to Serviceability Requirements based on customer feedback to enhance product usability and quality using the Product Lifecycle Process. Act as a customer advocate in cross-functional meetings to provide feedback that improves customer experience and product quality. Provide initial escalation support for new Infinera Hardware & Software Releases from FCS to GA. Reproduce early field issues, assist with lab testing, and create technical collaterals for broader communication. Collaborate cross-functionally with teams across regions to align on customer needs and product improvements. Maintain a consistent feedback loop with customers and internal teams to drive enhanced customer satisfaction and product quality. Your skills and experience Proven experience in customer management, onboarding, and relationship-building in technical environments. Prior experience with Long Haul and/or Metro Optical Networks required. Demonstrated ability to lead customer demonstrations, lab certifications, and early field trials. Strong escalation management skills, with a track record of resolving critical customer issues effectively. Detail-oriented with excellent problem-solving skills, applicable to complex network scenarios. Prior exposure to automation (Python, SDN, NetConf, gNMI, OpenROADM, SNMP, NMS, controller, CLI) is a plus. Practical knowledge of Ethernet, DWDM, client interfaces, SONET/SDH (not mandatory), and OTN network concepts & use cases. Knowledge of TCP/IP networking, L2/L3 routing, and switching. Experience with optical test sets such as OTDR, OSA, BERT, and optical power meters. Experience with

IP L2/L3

traffic generators and analyzers such as Spirent, IXIA, or Agilent. Hands-on testing experience with ROADM, EDFA, Raman amplifiers, and coherent transponders. Prior system test, QA experience, or knowledge of the product development lifecycle is a plus. Proficiency in creating PowerPoint presentations and using Excel for customer reporting and documentation. Exceptional interpersonal, oral, and written communication skills to engage with customers and internal teams.

Education Requirements:

Bachelor's/master's degree in electrical/Electronic Engineering, Computer Engineering, Computer Science, Telecommunications, or a related field. At least 15+ years of experience in the job offered or related roles. More information Some of our benefits in

US :

Corporate Retirement Savings Plan Health and dental benefits Short-term disability, and long-term disability Life insurance, and AD&D - Company paid 2x base pay Optional or Supplemental life and AD&D insurance (Employee/Spouse/Child) Paid time off for holidays and Vacation Employee Stock Purchase Plan Tuition Assistance Plan Adoption assistance Employee Assistance Program/Work Life Resource Program The above benefits exclude students. Disclaimer for US/Canada Nokia Maintains broad annual base salary ranges for its roles in order to account for variations in knowledge, skills, experience and market conditions, and with consideration to internal peer equity. Check the salary ranges in the job info section for this role. All North America job posts will post for a minimum of 7 calendar days and up to 180 days or until candidate/s identified. About Us Advancing connectivity to secure a brighter world. Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we're advancing connectivity to secure a brighter world. Learn more about life at Nokia . Our recruitment process We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect. If you're interested in this role but don't meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity. The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia . At Nokia, we want every candidate to be able to perform their best. If you need any adjustments or support during the recruitment process, please let us know. All requests are treated confidentially. Apply Now Job Info Job Category Customer Services Posting Date 09/10/2026 Degree Level Bachelor's degree Job Schedule Full time Job Type Experienced Job Identification 40153 Will

NSA/CAPS

approval be required? (E.g., accessing a US Customer Network?) No Role Type Individual contributor Laptop - support with ordering needed Yes Salary Range $147,000 till $242,000 per annum • Plus, potential incentive/variable compensation for eligible roles. Experience level Experienced Locations 1225 Alma Rd, Richardson, Texas, 75081-2297, US (Hybrid) Regular or Temporary Regular Similar Jobs Principal Global NPI Engineer United States (Hybrid) Posted on 07/20/2026 Hot Job The Global NPI Engineer is responsible for collaborating with Technical Support, Product Line Management, Hardware & Software Engineering, and System Test teams to enhance customer experience, improve product quality, and ensure successful customer onboarding.

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Nokia embraces the strategic use of Artificial Intelligence (AI) within our recruiting process to enhance the candidate experience and significantly improve our operational efficiencies. By leveraging AI-powered tools, we aim to create a more responsive and equitable journey for all applicants. Concurrently, we advocate for the intelligent, ethical, and safe use of AI by candidates and applicants when preparing and submitting their applications for our roles. This includes ensuring that any AI-generated content is thoroughly reviewed for accuracy, originality, and relevance, and that its use aligns with principles of transparency and integrity. Our goal is to foster a recruitment environment that benefits from technological advancements while upholding fairness, authenticity, and human oversight.