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Product Coordinator
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Scorecard
Based on Texas data
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What they do
A Product Support Engineer develops expertise in company products and provides technical support to customers. Supports technology installations, upgrades and maintenance, analyzes and resolves customer problems and provides ongoing technical support to customers. May assist with training new users of a technology product; creates product documentation.
$102,343 / year median in Texas
+4% projected growth
Job Description
Product Coordinator at Ashburn Chemical Product Coordinator at Ashburn Chemical in Conroe, Texas Posted in about 5 hours ago.
Type:
full-time About D-Ash Industrials D-Ash Industrials is a growing, acquisition-driven industrial platform built on technical excellence, customer partnership, and continuous improvement. About the Position The Product Support Coordinator owns the accurate, timely execution of the support functions that draw on product knowledge. This is a scheduling and coordination role that requires organization, attention to detail, and comfort working with experienced field personnel . Job Duties & Responsibilities Distributor Pricing Agreement (SPA) Administration Maintain and update distributor pricing agreement records and contracted pricing databases. Process, validate, and reconcile pricing claims, rebates, and chargebacks. Monitor agreement expiration dates and coordinate renewal notifications with sales teams. Maintain accurate documentation and audit trails for all active pricing agreements. Ensure contracted pricing terms are applied accurately to customer transactions. Product Label Management Manage product label revisions and ensure accuracy across all product offerings. Coordinate customer-specific and private-label requirements. Support label updates resulting from formulation changes, regulatory requirements, and customer specifications. Ensure labels remain synchronized with technical and safety documentation. Maintain version control and documentation of labeling changes. Product Crossover Support Develop and maintain product crossover databases that map competitor and legacy products to current product offerings. Respond to product crossover inquiries from customers and sales representatives. Research and document product equivalents and alternatives. Collaborate with product management on technical product support needs. Serve as a first-line resource for routine product information requests. Product Knowledge Development Learn product applications, features, and use cases through ongoing training and mentorship. Contribute to internal product knowledge resources and documentation. Support the continuous improvement of product information systems and processes. Collaborate with product management to enhance customer and internal product support capabilities. Required Qualifications 2+ years of experience in customer service, sales support, product coordination, operations, or a related role. Strong organizational, problem-solving, and analytical skills. Excellent attention to detail and data accuracy. Proficiency with Microsoft Office Suite, particularly Excel. Ability to manage multiple priorities and deadlines in a fast-paced environment. Strong written and verbal communication skills. Experience in manufacturing, industrial products, chemicals, or distribution environments is a plus.
- Able to work on site in Conroe, TX Preferred Qualifications
- Background in field service, industrial services, construction, or the skilled trades
- Experience with job costing, time capture, or field service management systems
Benefits
- Dental Insurance