Job Description:

At Sparklight and Cable One, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace. We are open to hiring remote if we find the right talent in any of the following states:

AL, AR, AZ, FL, GA, IA, ID, IL, IN, KS, LA, MD, MN, MO, MS, NC, ND, NE, NM, NV, OR, OK, PA, SC, SD, TN, TX, UT.

What you will do to contribute to the company's success Team Leadership and Development

• Lead, coach, and develop a team of SMB Sales Engineers.
• Establish clear expectations, performance objectives, and individual development plans.
• Conduct regular coaching sessions, performance reviews, and technical skill assessments.
• Manage team workload, sales-support coverage, and priorities across Field Sales, Call Center, and Business Customer Care.
• Create a collaborative, accountable, and customer-focused team culture.
• Recruit and onboard Sales Engineering associates as staffing needs evolve.
• Remain actively involved in customer opportunities, technical presentations, and escalated sales-support requests. Sales and Customer Support
• Oversee technical sales support for Field Sales, Call Center, and Business Customer Care teams.
• Establish clear engagement guidelines defining when and how Sales Engineering should support customer opportunities.
• Ensure timely and effective support for customer discovery, solution design, technical consultation, and product demonstrations.
• Lead or participate in discovery calls and presentations with business owners and operators.
• Help sales associates uncover needs involving connectivity, network performance, cybersecurity, communications, business continuity, and future growth.
• Ensure proposed solutions are technically accurate, operationally supportable, and appropriately sized for SMB customers.
• Support complex or escalated SMB opportunities requiring additional technical expertise.
• Promote consultative selling that connects Sparklight products with clear customer outcomes. Sales Enablement and Channel Readiness
• Develop and deliver technical training for Field Sales, Call Center, and Business Customer Care associates.
• Create discovery guides, customer use cases, product-positioning materials, presentations, demonstrations, and other sales-enablement resources.
• Develop repeatable solutions for common SMB customer segments, including retail, professional services, restaurants, healthcare practices, hospitality, and multi-location businesses.
• Translate technical capabilities into clear business benefits that improve sales confidence and customer understanding.
• Partner with Sales leadership to identify knowledge gaps and prioritize training initiatives.

...