Job Description Job Title:

Inside Sales Representative ( Warehouse Sales Representative )

Department:

Stores Reports To:

Store Manager and Assistant Manager Pay:

$16

• $17 an hr.

General Description Executes all point-of-sale and customer service functions while supporting store operations and driving sales through in-store and phone interactions. Essential Job Functions The following duties are essential to the role; other duties may be assigned as business needs require: Provide excellent customer service by greeting customers in person and over the phone. Respond to customer inquiries regarding product availability, pricing, and proper use. Actively sell company merchandise and support team members in achieving sales goals. Build positive customer relationships to encourage repeat business. Job Duties To successfully perform the essential job functions, the Inside Sales Representative must: Operate the BisTrack computer system to calculate pricing, taxes, and totals accurately. Accept payments, issue receipts, and make correct change. Obtain and prepare merchandise selected or requested by customers. Wrap or bag merchandise according to company standards. Stock shelves, counters, and displays with merchandise. Tag, stamp, or label merchandise with correct pricing. Set up and maintain promotional displays and signage. Maintain a clean and organized sales floor, shelves, and counters. Participate in required training programs, both on-site and off-site. Performance Behaviors To perform this job successfully, an individual should demonstrate the following behaviors: Customer Service

• Responds promptly and professionally to customer needs.
• Effectively handles difficult or emotional customer situations.
• Solicits feedback to improve service quality.
• Follows through on commitments. Oral Communication
• Speaks clearly and professionally in both positive and challenging situations.
• Listens actively and seeks clarification when needed.
• Responds well to questions and participates in meetings and training sessions.

Education and/or Experience High school diploma or GED required. License Requirements Valid driver s license required. Acceptable driving record in accordance with company and insurance standards. Language Skills Ability to read and comprehend simple instructions and correspondence. Ability to write basic communications. Ability to effectively present information in one-on-one and small group settings with customers and coworkers. Mathematical Skills Ability to add, subtract, multiply, and divide using whole numbers, fractions, and decimals. Ability to calculate rates, ratios, and percentages accurately. Physical Demands The physical demands described here are representative of those required to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. Regularly required to talk and hear. Frequently required to stand, walk, and reach with hands and arms. Occasionally required to lift and/or move up to 80 pounds. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions