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HP
Happy Pets Palace & Playground
Front Desk Guest Experience & Sales Specialist — Pet Resort
Entry-Level JobVerifiedNo experience needed
Career Insights for Sales Representative (General)
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Based on Arizona data
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What they do
A Sales Representative works as a sales associate in a variety of retail settings or businesses. Provides information to customers and sells merchandise or products. Provides analysis of sales activity to businesses and advises on ways to increase sales.
$68,310 / year median in Arizona
-5% projected decline
Job Description
Front Desk Guest Experience & Sales Specialist — Pet Resort Happy Pets Palace & Playground
- 2.
- Greet clients enthusiastically and create a warm, polished and professional first impression
- Learn our dogs and build genuine relationships with their owners
- Confidently recommend appropriate services based on each pet's visit, personality and needs
- Promote and sell baths, spa services, Royal Extras, one-on-one enrichment, cuddle and fetch sessions, treats, birthday experiences and other premium upgrades
- Educate clients about additional Happy Pets Palace offerings, including dog training, Pet Professionals Academy, Pet Portrait Studio sessions and other specialty services
- Explain the value and benefits of services rather than simply asking, "Do you want to add anything?"
- Look for opportunities to enhance every guest's experience
- Handle daycare and boarding reservations accurately
- Answer phones professionally and turn inquiries into reservations and new clients
- Communicate clearly with our pet-care team
- Maintain accurate client and pet information
- Follow up on services and ensure clients receive everything they purchased
- Help us meet individual and team Guest Enhanced Experience (GEE) goals The Person We're Looking For You may be a great fit if you:
- Are naturally outgoing and comfortable starting conversations
- Have customer service and/or sales experience
- Enjoy recommending products or services you genuinely believe will benefit a customer
- Are comfortable being measured on sales and guest-service goals
- Can confidently ask for the sale without being pushy
- Notice opportunities instead of waiting to be told what to do
- Communicate professionally and enthusiastically in person and on the phone
- Are dependable, punctual and accountable
- Can multitask in a busy environment while remaining friendly, organized and accurate
- Enjoy working as part of a team
- Are eager to learn about all of the services Happy Pets Palace offers
- Love dogs — but understand that this position is primarily about serving their PEOPLE Experience in high-end hospitality, luxury or specialty retail sales, upscale restaurants, salons/spas, hotels and resorts, veterinary reception, membership sales, or other customer-facing sales environments is especially valuable.
They think:
"What could make this pet's experience even better?" Maybe that's a bath before pickup. Maybe it's a one-on-one enrichment, cuddle or fetch session. Maybe it's a special treat or birthday experience. Maybe a client mentions a behavior they've been struggling with and it's an opportunity to tell them about our dog training programs. Maybe they're looking for something fun and unique and would love to hear about our Pet Portrait Studio. Great Front Desk team members listen, notice opportunities, make recommendations and confidently explain the value of what we offer. We call this the Guest Enhanced Experience (GEE) — and it is an important part of this position. Before You Apply Please apply only if you are comfortable actively recommending and selling services to customers. This position is a great fit for someone who enjoys hospitality and sales. If you prefer a position where you simply answer phones, process transactions and wait for customers to request services, this will probably not be the right fit. If you enjoy connecting with people, making thoughtful recommendations, achieving goals and creating an exceptional experience for pets and their owners, we would love to meet you. Benefits Here's what you'll enjoy as part of the Happy Pets Palace team:- Be greeted every shift by dogs who are genuinely excited to see you
- Bring your qualified dog to work after you've completed your onboarding and training (eligibility requirements apply)
- Employee discounts on Happy Pets Palace services
- Free use of our self-service dog wash for your personal dogs
- Medical, dental and vision benefits (eligibility based on hours worked)
- Sick leave
- Retirement savings plan through Edward Jones with up to a 3% employer match
- Fixed schedules with flexibility when needed
- Hands-on training in canine behavior
- Opportunities for advancement, continued learning and new responsibilities as Happy Pets Palace continues to grow Bonus Opportunities
- $40 bonus for working our 10:00 PM late-night potty break shift , ensuring every overnight boarding guest gets one last potty break before bed Supplemental Pay
- Tip share Schedule Weekend and holiday availability is required. Happy Pets Palace cares for our guests 365 days a year, and our Front Desk team plays an important role in keeping everything running smoothly. Weekdays
Morning:
5:45 AM- 12:00 PM
Afternoon:
11:55 AM- 6:45 PM Saturdays — Effective 9/12
Opening Shift:
6:55 AM- 1:00 PM
Afternoon Shift:
12:45 PM- 6:45 PM Sundays & Holidays
Morning:
6:55 AM- 11:00 AM
Afternoon:
2:55 PM- 6:45 PM Think You'd Be a Great Fit?