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K
Kering
BOTTEGA VENETA Client Advisor, Carmel
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Based on California data
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What they do
A Sales Advisor provides customers with information on company products or services, assists in selecting products, and completes sales orders. Handles customer phone calls and emails, or meets with customers in retail settings. Adds information to customer database.
$65,304 / year median in California
-9% projected decline
Job Description
Summary Inspiring individuality with innovative craftmanship since 1966, creativity lies at the heart of Bottega Veneta. Born in Vicenza, the house is rooted in Italian culture yet maintains a global outlook. An inclusive brand with exclusive products, Bottega Veneta is as much of a feeling as it is an aesthetic. Job Description We are currently seeking a Client Advisor who will report to the Store Manager as part of our dynamic team in Carmel.
How you will contribute:
- Meet and exceed monthly sales goals and KPI's thru client outreach; developing new clients via appointments and consignments, informing all clients of new collection deliveries, in-store events and relevant brand initiatives
- Effectively utilize the Bottega Veneta Client Journey and other selling techniques (cross-selling, multiple selling, upselling, etc.) to maximize each transaction, improve KPI's and close sales
- Establish and nurture strong relationships with all clients, routinely updating and maintaining client profile records
- Maintain an open, learning attitude by continuously seeking and receiving feedback from colleagues and management
- Sustain a high level of product knowledge (technical and inspirational) on all collections by utilizing various training resources provided by the Company
- Assist management with basic store opening and closing procedures such as cycle counts and/or light cleaning duties, maintain visual standards including merchandise presentation, signage, lighting, and general maintenance as requested
- Comply with all company policies and procedures
- Maintain an environment where all associates are treated fairly and with dignity and respect Who you are:
- 1-2 years of previous retail sales experience in a customer service related field; preferably a luxury environment
- Ability to consistently achieve and exceed sales goals and KPI's
- Builds and maintains a loyal client following
- Has a genuine interest in fashion and follows industry trends/news
- Exhibits a strong work ethic, leadership skills, high energy level, and is team-oriented
- Possesses strong verbal and written communication
- Maintains a polished and well-groomed appearance at all times
- Luxury retail sales experience preferred
- Ability to be mobile on the sales floor for extended periods of time
- Available to work closing shifts a minimum of 3 times per week, minimum of 3 Saturdays per month and two Sundays per month, annual inventory and entire holiday season
- Ability to climb a ladder and lift packages weighing 5-8 lbs.