Join the Team at Mallard Auto Care Mallard Auto Care is looking for a motivated, customer-focused Automotive Service Advisor to join our team in Castro Valley. If you enjoy helping people, thrive in a fast-paced environment, and have a passion for the automotive industry, we'd love to hear from you. As a Service Advisor, you'll be the bridge between our customers and technicians, ensuring every customer has a professional, transparent, and exceptional experience from check-in to vehicle pick-up. Responsibilities Greet customers and provide exceptional customer service Listen to customer concerns and accurately document vehicle symptoms Build repair estimates and explain recommended services in a clear, honest manner Communicate with technicians regarding vehicle status and repair needs Keep customers informed throughout the repair process Schedule appointments and manage daily workflow Review completed repairs with customers and process invoices Assist in maintaining a positive, organized, and team-oriented work environment Qualifications Previous automotive service advisor experience preferred Sales and customer service experience is a plus Excellent communication and interpersonal skills Strong organizational and multitasking abilities Comfortable using computers and shop management software Valid driver's license with a clean driving record Professional appearance and positive attitude Ability to work well under pressure while maintaining attention to detail What We Offer Competitive hourly pay based on experience Performance bonus opportunities Paid training and ongoing development Opportunities for career advancement Employee discounts Supportive team culture Why Mallard Auto Care? At Mallard Auto Care, integrity comes first. We believe in educating our customers, providing honest recommendations, and delivering high-quality repairs without pressure or gimmicks. We value teamwork, accountability, and creating an environment where both our employees and customers feel respected. If you're looking for a long-term career with a growing independent repair shop, we'd love to meet you. Apply today with your resume and let's talk about your future with Mallard Auto Care.

Pay:

$20.00 - $27.00 per hour People with a criminal record are encouraged to apply

Work Location:

In person