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Full Armor Consulting
Verizon Sales Support Specialist
Entry-Level JobVerifiedNo experience needed
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Based on California data
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What they do
A Sales Support Specialist works as part of a sales team to provide support to sales representatives and assist with customer service. Manages data used by a sales team. Reviews orders and customer requests, and works to resolve customer issues related to sales. May research and develop leads for sales.
$62,708 / year median in California
+5% projected growth
Job Description
Full Armor Consulting, a growing sales and marketing firm, is hiring an Verizon Sales Support Specialist in California to support our partnership with Verizon. In this role, you'll work directly with customers to help them find the best Verizon Wireless plans for their needs. As an Verizon Sales Support Specialist, you'll combine customer support with sales by guiding individuals through service options, answering questions, and making personalized recommendations. Core Functions of the Verizon Sales Support Specialist Serve as a trusted point of contact for Verizon customers, resolving concerns and identifying opportunities to recommend upgraded data plans. Troubleshoot device and service issues through support, positioning new Verizon smartphones as practical solutions. Engage customers in conversation to understand their wireless usage and recommend plan improvements or family bundles. Process activations, upgrades, and plan changes accurately while promoting Verizon add‑ons and current offers. Teach customers how to navigate device features, manage data settings, and use Verizon tools to enhance their wireless experience. Record customer feedback and share sales trends with the sales team to strengthen Verizon's residential wireless strategy. Education & Experience Needed for the Verizon Sales Support Specialist Experience in sales or customer support is a plus. Familiarity with smartphones, device settings, and basic troubleshooting. Motivated to support both customer satisfaction and incremental sales opportunities. Preferred Skills for the Verizon Sales Support Specialist Strong communication skills with the ability to understand customer needs and recommend the right solutions Comfortable turning customer interactions into opportunities to educate and guide purchasing decisions Eagerness to learn and apply product knowledge to support both customer experience and sales success Ability to confidently walk customers through plan options while working toward individual and team sales goals