Join Our Team Shape the Future of Technology Education At Blockchain Council, we are on a mission to educate over a million professionals worldwide in blockchain, AI, and emerging technologies. Join a passionate, remote-first team that values innovation, autonomy, and impact. 145+ Countries Reached 100% Remote-Friendly Why Work With Us Perks & Benefits Remote-First Work from anywhere in the world. We believe in async collaboration and trust. Free Certifications Full access to all Blockchain Council certifications and courses for you and your family. Health & Wellness Comprehensive health insurance, mental health support, and wellness stipend. Growth Budget $2,000 annual learning budget for conferences, books, courses, and tools of your choice. Flexible Hours We care about output, not hours. Flexible schedules that fit your life. Equipment Stipend $1,500 home office setup allowance to create your ideal workspace. Operations Full-Time Customer Success Specialist Covina, CA 2-3 years Be the voice of Blockchain Council for our learners and enterprise clients. You will guide users through their certification journey, resolve issues promptly, and ensure an exceptional support experience. Responsibilities Provide timely, empathetic support via email, chat, and phone Guide learners through the certification enrollment and exam process Manage enterprise client onboarding and account health Identify and escalate product issues to the engineering team Contribute to the knowledge base and FAQ documentation Requirements 2-3 years in customer success, support, or account management Excellent verbal and written communication skills Experience with CRM tools (HubSpot, Zendesk, or similar) Empathetic, patient, and solution-oriented mindset Interest in blockchain, AI, or emerging technologies is a plus