Sales and Operations Coordinator Sun Diego Charter - 3.6 National City, CA Job Details Full-time $26 - $27 an hour 7 hours ago Qualifications Customer communication Teamwork Transportation sales Account development Customer relationship management Account management Full Job Description Company Overview Sun Diego Charter has been a leading provider of charter bus transportation services throughout San Diego and Southern California since 1997. The Company provides transportation services to a diverse client base, including the United States military, destination management and tour group companies, and corporate entities, and plays an integral role in supporting the tourism and hospitality industries. Responsibilities The Sales and Operations Coordinator is a hybrid role responsible for performing both sales coordination and transportation dispatch functions. This position supports revenue generation through client relationship management, quoting, and order processing, while also ensuring the efficient scheduling, dispatching, and oversight of drivers and charter operations. The incumbent is responsible for coordinating between clients, sales, and operations to ensure that all charter services are executed accurately, safely, and in accordance with contractual obligations, company standards, and applicable regulatory requirements. This role requires adherence to Sun Diego Charter's commitment to safety, operational excellence, and exceptional customer service in all aspects of its work.

SALES RESPONSIBILITES

(Approximately 50% of the time)

• Receive, review, input, and follow up on client quote requests and sales orders in a timely and accurate manner.
• Perform quality control checks on advance bookings to ensure completeness and accuracy of all required information.
• Coordinate payment collection and processing in accordance with Company policies.
• Enter and maintain detailed trip itineraries and client requirements within dispatch and/or reservation systems.
• Maintain and update pricing structures, rate sheets, and related documentation.
• Support the development and execution of key account management strategies.
• Establish, develop, and maintain positive business and client relationships to support retention and growth.
• Conduct client follow-ups and business reviews to assess satisfaction and identify opportunities for improvement.
• Generate and support referral-based business through existing client networks.
• Coordinate with Operations to ensure all contracted services and client expectations are met.
• Monitor market conditions, including competitor pricing, services, and trends, and report findings as appropriate.
• Provide general administrative and operational support to the Sales department as needed.

DISPATCH AND OPERATIONS RESPONSIBILITES

(Approximately 50% of the time)

• Schedule, assign, and dispatch drivers to routes and charter assignments in accordance with operational needs and service requirements.
• Conduct driver check-ins, communicate daily assignments, and address operational questions or concerns.
• Monitor driver activity, including route progress, time reporting, re-routing, delays, and completion status, using GPS and communication systems.
• Communicate with drivers via approved methods in compliance with applicable laws, including Federal Motor Carrier Safety Regulations (FMCSRs).
• Document operational activities ensuring accuracy and completeness.
• Ensure compliance with all applicable federal, state, and local regulations, as well as Company policies and safety standards.
• Coordinate and communicate with clients, internal departments, and third-party vendors regarding service changes, delays, or incidents.
• Provide immediate support to drivers in the event of accidents or emergencies and escalate to management as required.
• Verify completion and accuracy of required driver documentation, including but not limited to driver logs, EDVIRs, work orders, and inspection reports; report noncompliance as appropriate.
• Assist with data entry, including passenger counts and operational reporting.
• Confirm that vehicles are properly prepared for service, including cleanliness, safety, and readiness, and coordinate with Maintenance and Facilities as needed.
• Support operational planning, process improvements, and departmental goals in collaboration with leadership.

Pay:

$26.00 - $27.00 per hour

Work Location:

In person